Job Description
Job Description
Call Center Representatives at HeadPinz, Bowland & FastTrax Entertainment
We are seeking a dedicated and enthusiastic individual to join our team as a Call Center Representative. This role is integral to our operations and requires a unique set of skills and qualifications.
Key Responsibilities:
- Provide friendly and professional customer service over the phone and online.
- Serve as the primary point of contact for potential guests, answering their queries and directing them to the appropriate personnel when necessary.
- Utilize our database to provide accurate information to callers.
- Liaise with our sales team regarding inbound calls about group functions.
- Report any customer complaints to senior management.
- Maintain up-to-date knowledge of our POS systems, Square Sales and Ordering system, Conqueror’s reservation features, 3CX system, and Quiq.
- Stay informed about all our locations, including attractions, leagues, special events, birthday party specifications, food specials, etc.
- Keep updated information on management staff to provide accurate information to call center employees and guests.
- Perform other duties as assigned.
Additional Roles:
- Maintain cleanliness of windows, floors, and bathrooms.
- Assist with trash removal.
- Provide support to any area of the center as needed.
- Uphold a positive representation of Headpinz/Bowland at all times, adhering to our dress standards.
- Participate in specialized training classes and ongoing training courses as required.
Preferred Skills:
- Excellent communication skills.
- Attention to detail.
- Ability to create a fun and positive environment.
- Positive attitude.
- Proficiency in computer skills, including Excel, Word, and Outlook.
Job Location: HeadPinz IT Warehouse 2950 N. Tamiami Trail North Fort Myers, FL 33903
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