Admissions Coordinator

Job Description

Job DescriptionORGANIZATION SUMMARY
The mission of Fora Health is to work with individuals, families, and communities to create freedom from addiction. We are committed to providing a wide range of accessible, coordinated, and well-integrated services that benefit the community and support our clients to recover and to maintain recovery from addiction. To maintain an organizational culture which supports the mission, each employee will, at a minimum:

1. Have basic knowledge of substance use disorders.
2. Recognize the importance of family, social networks, and community systems in the treatment and recovery process.
3. Respect the diversity and uniqueness of each person and organization we serve.
4. Recognize that a healthy work environment is maintained through the practice of mutual respect and healthy self-care.
5. Uphold the highest standard of customer service to clients, referents, and all community partners.

POSITION SUMMARY
We currently have an opening for a full-time Admissions Coordinator at our primary Portland location. The role of the admissions Coordinator is to support the Admissions Supervisor in coordinating admissions and to ensure that inquiries for treatment are reviewed and followed up on in a timely manner. The admissions Coordinator is generally the first-person patients contact when looking to engage in treatment and therefore must uphold a high standard of communication and attitude.

ESSENTIAL JOB DUTIES

• Gather pertinent information from prospective patients, referents, and providers to ensure all required information is obtained.
• Responsible for gathering and maintaining organization of incoming referrals and requested documentation.
• Enter referral data into customer relation software.
• Prioritize referrals for review for the clinical team.
• Submit records requests for patients attempting to access Fora services.
• Outreach to patients with outstanding items needed to complete referrals.
• Coordinates admissions and monitors intake schedule.
• Conduct screenings for potential patients.
• Is familiar with treatment expectations, residential program structure and admissions process.
• Work with clinical teams to make admissions decisions in a timely manner.

• Answer calls and field questions regarding all Fora services and assist patients with accessing services at all levels of care within Fora.
• Assist patients with accessing resources such as bus tickets, honored citizen applications and outside community resources.
• Ensure customer inquiries receive a response in a timely manner.
• Provides de-escalation and crisis mitigation tactics in person and over the phone.
• Provides back up support for daily admissions tasks such as collecting urine drug screens, signing paperwork, and reviewing patient belongings.
• Communicate and coordinate with staff from other departments effectively.

• Maintain relationships with community partners.
• Track data related to priority/high risk groups.

Professional and Ethical Responsibilities

• Demonstrate ethical behaviors by adhering to established professional codes of ethics that define the professional context within which the employee works.
• Adhere to applicable Federal and State laws and agency policies and procedures.
• Recognize the importance of individual differences that influence client behavior.
• Maintain (or complete) current addiction counselor certification or QMHP privileging.
• Maintains healthy boundaries with clients and their families.

ADDITIONAL JOB RESPONSIBILITIES

• Attend staff meetings as scheduled.
• Additional training is to be completed as assigned in a timely manner.
• Special projects and other duties assigned.
• Participate in ongoing supervision and consultation.
• Outreach to community partners.
• Maintain quality services that are responsive to patient needs and reflect best practices.

SUPERVISORY FUNCTIONS
This position does not have supervisory duties.

QUALIFICATIONS

EDUCATION AND EXPERIENCE REQUIRED

• High school diploma or equivalent
• Experience in the behavioral health field strongly preferred

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Proficient in Microsoft Office Suite, specifically Outlook, Excel and Word
• Experience with electronic health record and client management systems preferred.
• Detail-oriented and organized
• Demonstrated effectiveness in presenting ideas, transmitting information, or convey concepts to individuals or groups of people of varying educational, cultural and experiential levels.
• Ability to maintain professional boundaries with patients, the community, and other staff members.
• Ability to work collaboratively with patients, other treatment program staff, team members, and to treat everyone with respect and dignity at all times.
• Written and organizational skills to complete all required documentation.
• Communicates information effectively in writing and verbally
• Strong organizational skills and attention to detail
• Displays initiative and problem-solving skills
• Marked ability to demonstrate and utilize self-awareness

OTHER REQUIREMENTS

• For employees with a history of substance use disorder, Fora Health’s policy requires certification of a minimum of two years of sobriety for this position.
• Ability to pass pre-employment or for cause drug tests.
• Ability to pass DHS criminal background checks.
• Position will require some amount of regular connection to work via cell phone to answer questions and respond to internal and external contacts.

WORKING CONDITIONS

• Prolonged use of computers
• Position generally works in an indoor office environment with infrequent travel between sites or to special events.
• Position does not consistently require overtime. Adjustment of work schedule may be required.
• Possible exposure to communicable diseases which can encompass a variety of illnesses and infections, including COVID, tuberculosis, Hepatitis A, B, and C, and HIV.
• Possible exposure to upset, angry, severely traumatized, disabled or emotionally disturbed adults, adolescents, and families.
• Exposure to potentially hazardous cleaning chemicals, personal protective equipment provided.
• Fast paced, high volume work environment.

INTERNAL CANDIDATES: click here to apply via the employee intranet site

ABOUT FORA HEALTH

Looking for a meaningful career? At Fora Health, we employ a team of passionate, diverse and caring people who are committed to carrying out our mission to provide treatment, care and advocacy for all who are affected by substance use disorder. We are seeking dedicated individuals to join our experienced team of professionals in the fight to overcome the stigma of addiction and mental health. Come join one of Oregon’s largest and most reputable providers of substance use disorder and co-occurring mental health treatment for adults!

Fora Health is committed to providing a wide range of accessible, coordinated, and well-integrated services that benefit the community and support our clients to recover and to maintain recovery from addiction. To maintain an organizational culture which supports Fora's mission, each employee will, at a minimum:

1. Have knowledge of substance use disorders.
2. Recognize the importance of family, social networks, and community systems in the treatment and recovery process.
3. Respect the diversity and uniqueness of all people.
4. Recognize that a healthy work environment is maintained through the practice of mutual respect and healthy self-care.
5. Uphold the highest standard of customer service to clients, referents, and all community partners.

BENEFITS

• Kaiser medical insurance
• Comprehensive dental and vision insurance
• Employer-paid basic life and accidental death & dismemberment insurance
• Additional voluntary insurance (short-term disability insurance, supplemental group life insurance, accident & critical illness insurance, and pet insurance)
• Flexible Spending Account (FSA) for healthcare, dependent care and transportation costs
• 401K plan with Employer Matching up to 6%
• 4 weeks paid vacation, one floating holiday & sick leave
• 10 observed holidays, paid bereavement and paid jury duty days
• Flexible schedules
• Employee Assistance Program
• Discounted 24 Hour Fitness membership from $6.99/month
• One free employee meal on days worked at our Cherry Blossom location
• Online education tools for CEUs
• Critical shift compensation up to double hourly pay rate and shift premiums for certain positions
• Employee referral bonus
• Education grant program reimbursement for continuing education expenses after 90 days of employment
• Loan forgiveness for eligible medical and clinic positions
• Free parking at our two facilities

Employees may be eligible for education grants:

• National Health Service Corps (NHSC)
• NURSE Corps
• Public Service Loan Forgiveness (PSLF)

Fora Health is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Fora Health encourages applications from those who are in recovery. Please note that we require individuals in recovery to certify that they have at least six months of sobriety for non-patient facing positions or two years of continuous sobriety for patient-facing positions upon hire.

Fora Health is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Fora Health conducts a background check for all positions upon offer of employment. Government regulations, contractual requirements, or the duties of certain jobs may require us to take appropriate action to address prior criminal convictions.

Powered by JazzHR

mLDHTIPxI2