Plumbing Service Manager
Job Description
Job Description
Plumbing Service Manager
Job Description
Plumbing Service Manager
Winston-Salem, NC
Introduction
Join PF Plumbing — the number one plumbing company in Winston-Salem, NC — as our Service Manager. This leadership role oversees daily operations of our service department, drives performance, ensures exceptional customer satisfaction, and develops our plumbing team into top-tier professionals.
This is a high-impact leadership role for someone who thrives in accountability, operational excellence, and building winning teams.
Key Responsibilities
- Lead and oversee daily operations of the plumbing service department
- Manage, coach, and develop plumbing technicians and support staff
- Oversee and manage the service warehouse team, including inventory control, purchasing, truck stock management, and warehouse operations
- Coordinate with Call Center Manager to oversee scheduling and dispatch to maximize efficiency and revenue
- Drive performance metrics including revenue per tech, close rate, and customer satisfaction
- Ensure compliance with plumbing codes, safety standards, and company policies
- Monitor inventory, tools, equipment, and fleet readiness
- Oversee budgeting, forecasting, and departmental financial performance
- Resolve escalated customer concerns professionally and promptly
- Collaborate with marketing and sales teams to grow service demand
- Implement training programs and performance improvement plans
- Track KPIs and analyze service metrics to drive continuous improvement
- Maintain vendor and supplier relationships
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- Utilities License and the Limited Electrical Permit
Required Qualifications
- Minimum 10 years plumbing experience
- Minimum 5 years in a supervisory or management role
- Valid plumbing license (utility license preferred – pending confirmation)
- Strong knowledge of plumbing codes and safety regulations
- Experience managing budgets and departmental P&L
- Strong leadership, accountability, and team development skills
- Valid driver’s license
Preferred
- Nexstar experience Preferred but not required
- HVAC experience is a plus but not required
Compensation & Benefits
We offer a competitive compensation package including:'
Annual Salary as listed + Bonus Structure as well as quarterly incentives (over GP)
- Company vehicle
- 401(k) with company matching
- Health insurance
- Dental insurance
- Vision insurance
- Supplemental insurance options
- Company-paid life insurance policy
- Paid time off
Company DescriptionAs the premier plumbing service and contracting company in Winston-Salem, Clemmons, High Point, Greensboro, and the surrounding areas, PF Plumbing is ready to handle your every plumbing need. Since we opened our doors, our company has operated with a simple mission of creating “Customers for life” and making them our “raving fans.” We are aware, however, that to do this, we have to make sure that we deliver nothing but the highest level of standards, from the quality of our work to our customer service.
By establishing a safety and quality-driven company with high expectations, PF Plumbing will always be the best in the industry.
Company Description
As the premier plumbing service and contracting company in Winston-Salem, Clemmons, High Point, Greensboro, and the surrounding areas, PF Plumbing is ready to handle your every plumbing need. Since we opened our doors, our company has operated with a simple mission of creating “Customers for life” and making them our “raving fans.” We are aware, however, that to do this, we have to make sure that we deliver nothing but the highest level of standards, from the quality of our work to our customer service.\r\n\r\nBy establishing a safety and quality-driven company with high expectations, PF Plumbing will always be the best in the industry.