Job Description
Job Description
Overview
CTG is seeking to fill a Technical Writer opening for our client in Phoenix, AZ.
Location: Phoenix, AZ
Duration: Ongoing contract
Duties:
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Collaborate with subject matter experts (SMEs), developers, engineers, and other stakeholders to gather and validate technical information.
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Create, update, and maintain clear, concise, and accurate documentation to support both technical and business users.
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Develop a wide range of deliverables including user manuals, installation guides, FAQs, API documentation, developer guides, technical reports, procedural documents, training materials, and release notes.
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Organize and structure complex technical content into logical, easy-to-understand formats tailored for the target audience.
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Incorporate visuals such as diagrams, flowcharts, screenshots, and videos to enhance clarity and engagement.
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Review and edit documentation to ensure technical accuracy, readability, consistency, and compliance with style guides.
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Manage document publication, versioning, and updates using content management systems (CMS) or other publishing tools.
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Regularly update documentation to reflect product enhancements or new features.
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Gather and analyze user feedback to continuously improve documentation quality and usability.
Skills:
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Excellent communication and interpersonal skills to work effectively with colleagues, SMEs, and diverse stakeholders.
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Strong technical writing ability—clear, concise, and adaptable to various audiences.
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Ability to quickly learn and simplify complex technical concepts.
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Strong research skills for gathering and validating technical information.
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Meticulous attention to detail for ensuring accuracy, consistency, and completeness.
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Strong organizational and time management skills with the ability to prioritize multiple projects.
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Proficiency with content management systems (CMS), publishing tools, and visual content creation tools.
Experience:
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Relevant professional experience as a Technical Writer, preferably within financial services and/or technology sectors.
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Demonstrated track record of producing technical documentation for software, APIs, systems, or business processes.
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Experience collaborating with technology teams, developers, and SMEs in fast-paced environments.
Education:
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Bachelor’s degree in Technical Writing, English, Communications, Information Technology, Computer Science, or a related field.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.
To Apply:
To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!