An Immediate Opening - Employee Benefits Account Service Associate (Experienced)
Job Description
Job Description
Watkins Insurance Group: Austin, TX | Privately Owned | Voted a Top Workplace 14+ Years in a Row
POSITION SUMMARY
(The official title is Benefits Service Advisor)
Watkins is a relationship-driven agency where expertise, teamwork, and service excellence matter. We are hiring a Service Advisor to join our Employee Benefits department to support our employer group clients with benefits administration and help us maintain the trusted, high service experience they expect.
This position offers a strong starting point for someone eager to learn employee benefits through hands-on service work.
WHAT YOU'LL DO
- Guide with Care: Answer benefit questions, support claims resolution, and ensure employers and their employees feel informed and supported
- Build and maintain enrollment platforms: Set up, renew, and maintain online enrollment platforms for open enrollment
- Support open enrollment execution: Create custom open enrollment documents and materials that help employers communicate benefits clearly to their employees
- Resolve billing issues: Research billing discrepancies and work with carriers and internal teams to support accurate invoicing and resolution
- Keep Work Moving: Work open activities daily, manage incoming mail, emails, and carrier documentation to meet service timelines, and prevent delays
- Uphold Accuracy: Maintain organized, current and complete records to support service standards and compliance
- Contribute to Client Satisfaction: Help ensure a smooth, positive experience by following workflows and supporting your team in delivering prompt, accurate service.
WHAT YOU BRING
Required
- Active L&H License
- Two-Three years of Employee benefits insurance experience (agency setting)
- Knowledge of benefits administration
- Proficiency with Microsoft Office applications
- Solid communication, organization, and follow-through
Preferred
- Experience using Applied EPIC and/or Employee Navigator
WHAT YOU'LL LOVE
- Exposure to carrier communication, billing research and claims support
- Hands-on exposure to employee benefits administration
- Experience working with online enrollment platforms like Employee Navigator
- A structured team environment where you can learn benefits administration step by step
- Clear workflows, training, and support that help you build confidence and skills
- Competitive pay and benefits effective the first of the month following hire
- Growth opportunities and professional development in a company that values people and innovation
- Tools and training that help you grow and stay current with evolving technology
- A workplace that values clarity, service, and doing what's right
- A flexible hybrid schedule (2 in-office days), based on your location that enhances collaboration and relationship-building.
ABOUT WATKINS INSURANCE GROUP
Watkins Insurance Group is Central Texas's largest independently owned insurance agency. Since 1949, we have helped protect people, property, and purpose with clarity, advocacy, and local expertise. With more than 160 professionals across Texas, we deliver the strength of national carrier relationships and the service of a trusted local partner.
READY TO APPLY?
If this feels like the right fit, apply today. Our team reviews applications weekly.