Job Description
Job Description
Taxa Outdoors is seeking a Sales/Customer Service Specialist to join our team. This person will be the first point of interaction with our company for customers who need assistance with service issues.
Job Description:
• Respond to phone calls, emails, letters, and other forms of communication from dealers and retail customers with regard to warranty / technical issues
• Support sales and production teams to provide the best customer service experience • Resolve customer concerns and act as a liaison between the selling dealer and manufacturer warranty
• Coordinate with technical group with timeframe regarding repairs and issues being experienced by dealers and customers
• Coordinate with parts department to help expedite items to dealers and customers with elevated warranty status
• Constant contact with vendors
Job Requirements: • High School Diploma or GED • Basic computer skills • Good phone etiquette • Ability to problem solve • 2 years Customer Service and/or RV repair and troubleshooting experience