Job Description
RESPONSIBILITES:
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Manage/organize/facilitate/design training and development programs.
• Conduct training needs analyses, develop and implement departmental and individual training plans and measure success.
• Facilitate RHR mandated training programs.
• Develop and distribute monthly training calendar.
• Coordinate trainers needed for various programs utilizing training team and department managers.
• Develop and ensure utilization of TREES manuals
• Market and maintain the E-Center.
• Support the training for and continued use of Rosewood Resources tool.
• Maintain accurate records of participants in each training session.
• All other duties as required.
QUALIFICATIONS
:• Experience: Two years experience as a hospitality trainer or training manager. Hotel operations experience also desirable
.• Education: Bachelor's degree in hospitality, hotel management, human resources or a relevant field of work, or an equivalent combination of education and work-related experience
.• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data
.• Technical Skills: Proficiency with Microsoft Office products, with advanced PowerPoint knowledge. Excellent public speaking and presentation skills. Creative and graphic design ability for presentation development and enhancement
.• Language: Required to speak, read and write English, with fluency in other languages preferred
.• Physical Requirements: Must be able to exert physical effort in transporting _____ pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and associates
.