Job Description
Job DescriptionCustomerServiceRepresentative
The Customer Service Representative (CSR) is a Customerfacing position that is typically the initial point of contact for a Customer wishing to buy from Us. The position requires specialized Product Knowledge, use of the Company computer system (Mincron), ability to use Microsoft Office products like Excel and to research information on web sites supported by our suppliers. The position requires excellent attention to detail and the ability to multitask because of the need to service Customers that are physically present and on the telephone.The position reports to the Branch Manager.Required Task DescriptionsKeyTasks:
- Phone Handling; Inbound & Outbound calls
- Sales Order writing; includes Price Quotes, Bids, RTS & Warranty credits
- Manage Backorders, Open Orders, Pending Orders
- Cash Drawer Reconciliation
- Setup New Customer accounts
- Able to run company errands as needed
- Showroom Product Management/Merchandising
- Showroom Order Picking
- Showroom Stocking, Cleaning, Organizing, Labeling
- Perform Cycle Counts
- Manage Delivered Orders
- Order Picking
- Assist Warehouse with Receiving and Deliveries
Required Job Skill Requirements:TheCSRmustbe ableto:
- Write Sales Orders
- Write RTS credits using Mincron RGA
- Write Warranty credits knows Warranty Processes
- Answer Customer Product questions
- Prepare System Matchups AHRI compliant
- Match generic parts, e.g. motor, relay, contactor, compressor
- Accept payment, invoice cash Sales Orders
- Answer phones, transfer/take messages
- Print Mincron product labels
- Cycle Count
- Put away Showroom product
- Research information in Mincron to support Job Tasks; familiar with POI, ARI, SS, SMP
Performance Metrics:CSR:Lines / Order, Sales, Cycle Count Compliance & Accuracy, BHU / HARDI training completionsPay rate: $20/ hr
Physical Demands:
- Constant standing and walking.
- Frequently required to bend, stoop, or kneel, or reach.
- Occasionally required to lift, carry, or move objects. weighing between 10-50 lbs.