Job Description
Job Description
Overview:
We are seeking a high-energy, self-motivated individual to join our adminitrative team who is looking to grow internally with our organization for years to come. The ideal candidate is someone who demonstrates great organizational skills, positive energy, strong attention to detail, problem-solving and strong verbal and written communication skills.
We value creativity, and a strong work ethic. When you join our team, you become part of an organization that fosters personal and professional growth while contributing to a shared vision of excellence.
What we offer:
- Positive Work Environment: A workplace that values work-life balance and employee well-being.
- A Supportive Team: Collaborate with talented group of individuals.
- Professional Development: Opportunities for growth and skill enhancement.
- Full Benefits
Responsibilities:
- Collaborate with other team members and provide general administrative support.
- Understand carrier appointment processes and requirements
- Assign hierarchy structure and commission levels
- E&O verifications and license validations
- Communicating with carrier contracting departments to resolve delays, escalations, or missing documentation
- Prepare and distribute internal and external correspondence, emails, and reports
- Ability to guide new agents through onboarding steps and portal access.
- Skilled at explaining processes clearly and keeping agents motivated and engaged
- Handle calls, take messages and send clear email communications
- Accurately input data into databases and spreadsheets
- Provide support for special projects and events
- Maintain confidentiality of sensitive information
- Provide excellent customer service to all office visitors and staff
Requirements:
- Communication skills: Excellent verbal and written communication skills in English and Spanish.
- Education: High school diploma as a minimum; higher education or related areas will be positively valued.
- Experience: Minimum of three years office experience is highly preferred.
- Attention to detail: Ability to carry out administrative tasks and follow-up with precision and meticulousness.
- Initiative: Proactivity in seeking improvements
- Computer knowledge: Familiarity with the use of Microsoft Office.
Key Competencies:
- Strong organizational skills with the ability to manage multiple cases simultaneously.
- Agent-focused service mindset.
- Analytical thinking and problem-solving abilities.
- Ability to perform under pressure during peak seasons (OEP/SEP).
- Professional ethics and strict confidentiality.
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance