Job Description
Job Description
Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.
Compensation:
$42,000
Responsibilities:
- Interact with the sales lead to maintain and improve service and product knowledge
- Keep track of customer accounts and make updates with new account information as necessary
- Identify common customer issues and bring them to the attention of the team
- Record customer interactions and follow up on their experience with our company
- Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
Qualifications:
- Strong knowledge of customer interface and interaction
- Must possess exemplary interpersonal skills, communication skills, and active listening skills
- 4 year degree preferred
About Company
The Cambridge Insurance Agency is an independent personal lines brokerage, allowing us access to many carriers to find the best price for clients! Our insurance-savvy agents are excellent at determining the right coverage for any line of business. We have an upbeat team with great positive energy and a work-hard-play-hard vibe!