Job Description
Job DescriptionSalary:
Job Purpose: As an ambassador of Jesus Christ, the Receptionist serves as the first point of contact for Aspire Womens Clinic patients, providing a warm, organized, and welcoming environment. This role is essential in ensuring smooth clinic operations, effective communication, and administrative excellence. The Receptionist plays a crucial part in follow-up care, appointment coordination, and patient hospitalityhelping to build trust and continuity throughout each patient's experience. In addition, this role is a key team player providing key administrative support for both clinic and ARC staff.
RESPONSIBILITIES:
Client Interaction & Front Desk Care
- Greet and check in patients in a compassionate and professional manner
- Interact with patients on the phone regarding appointments and schedule
- Make follow-up phone calls and reach out to patients who missed appointments
- Communicate and coordinate with clients regarding transportation, including ordering third-party transportation (ie: Lyft)
- Assists with Care Coordinator responsibilities as needed, including completing patient intake and sharing faith-based encouragement consistent with the clinics mission and values
- Collaborate with Call Center as needed to facilitate smooth clinic operations
- Maintain confidentiality by making sure door between lobby and clinic remain close
Administrative Support & Data Entry
- Schedule follow-up appointments as needed
- Audit patient charts for accuracy and completeness
- Track and maintain key metrics as requested by Manager
- Support clinic staff as needed with administrative tasks (copies, scan, etc.)
- Enter daily information into electronic medical records
- Utilize HopeSync to share relevant resources with patients and send out real-time prayer requests and praises to prayer team.
- Utilize flag system in electronic medical record to facilitate smooth transition of patients from clinic to ARC
- Order office supplies
- Receive deliveries
- Maintain receipts and complete expense reports
Event & Hospitality Coordination
- Manage lobby upkeep and maintain inventory of clinic supplies
- Assist as needed with class coordination and meal sign-ups at ARC
Other Responsibilities
- Attend departmental and volunteer meetings as necessary.
- Assist with fundraisers/event planning and tours as necessary.
Qualifications
- Be a committed Christian who demonstrates a personal relationship with Jesus Christ as Savior and Lord.
- Exhibits a strong commitment and dedication to the pro-life position.
- Agree with and is willing to uphold Statement of Principle, Statement of Faith, and policies of the ministry.
- Possess the characteristics of self-control, honesty, humility, courteousness, respectfulness, and responsibility when engaging with staff, volunteers, and management.
- Willing to submit to leadership and utilize influence to facilitate unity amongst the team while serving in the ministry joyfully.
- Possess a high emotional intelligence with the ability to stay calm and collected in stressful situations.
- Has the ability to work well as part of a team.
- Has the ability to carry out assigned tasks and duties with minimal supervision.
- Integrity to maintain patient and client confidentiality at all times.
- Good organizational skills, attention to detail and ability to follow-through on tasks to completion.
- Required bilingual communication skills in both English and Spanish.