Adventures Support Representative | Polaris (28608)

Job Description

Job Description

Title: Adventures Support Representative
Location: Plymouth, MN | Hybrid
Job Type: Contract
Compensation: $23-24/hour + $1 increase on weekends
Industry: Powersports

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About the Role
We are hiring on behalf of a leading company in the powersports and outdoor recreation industry that partners with a nationwide network of independent adventure providers. This organization is committed to delivering premium ride and drive experiences across a variety of terrains and seasons. As an Adventure Support Representative, you’ll play a key role in ensuring both business partners and customers receive exceptional support and service.
This is a dynamic, customer-facing role ideal for individuals who thrive in fast-paced environments, enjoy problem-solving, and are passionate about outdoor experiences.

Job Description
As a Tier 1 Adventure Support Representative, you will be part of the Service and Operations Support Team, providing first-line assistance to adventure outfitters (B2B) and members (B2C). You’ll handle inquiries via phone and email, facilitate reservations, and support internal teams with data and process improvements. Your work will directly impact the quality of customer experiences and the success of our client’s adventure programs.

Key Responsibilities
Outfitter Support (B2B):

• Serve as the first point of contact for outfitters via CRM and phone.
• Respond to inquiries related to adventure tools, policies, and processes.
• Deliver ad-hoc training on systems such as booking platforms, insurance, accounting, and check-in/out procedures.
• Escalate unique or complex issues appropriately.
• Collaborate with regional account managers and internal teams to build strong relationships.

Member Support (B2C):

• Provide premium support to adventure program members.
• Handle inquiries, resolve issues, and facilitate reservations.
• Maintain accurate booking data and ensure a smooth customer experience.

Internal Team Support:

• Assist with data entry and ad-hoc projects.
• Provide Tier 1 support for internal case platforms.

Requirements
Required

• Excellent written and verbal communication skills.
• Strong customer service skills across B2B and B2C interactions.
• Ability to navigate multiple systems to resolve issues.
• High attention to detail and ability to follow process flows.
• Willingness to work evenings and weekends as scheduled.
• Strong interpersonal skills and ability to build rapport with diverse stakeholders.

Preferred

• Bachelor’s degree in business or a related field.
• Experience in a fast-paced, customer-focused environment.
• Ability to challenge the status quo and contribute to process improvements.
• Initiative-driven with a proactive approach to problem-solving.

Schedule
Training Period:

• Week 1: Tuesday–Friday, 8-hour days (onsite Tuesday–Thursday)
• Week 2: Monday–Friday, 8-hour days (onsite Tuesday–Thursday)

Post-Training:

• Regular Schedule: Thursday–Sunday, 10-hour days (8 AM–7 PM)
• Onsite Requirement: Thursdays
• Occasional flexibility to trade shifts with team members.

Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.How to

Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

Company DescriptionOur promise is simple. DAHL has proven year after year that we are flexible, consistent and easy to work with, which is why our clients and consultants have stayed with us, and we've continued to grow throughout the years.

Our clients know they can depend on our efforts, as we hold their priorities in high regard. We genuinely care about each and every relationship and promise to work with the utmost of respect, integrity and high energy, as we continually strive to build long-term relationships.

Company Description

Our promise is simple. DAHL has proven year after year that we are flexible, consistent and easy to work with, which is why our clients and consultants have stayed with us, and we've continued to grow throughout the years.\r\n \r\nOur clients know they can depend on our efforts, as we hold their priorities in high regard. We genuinely care about each and every relationship and promise to work with the utmost of respect, integrity and high energy, as we continually strive to build long-term relationships.