Member Services Specialist

Job Description

Member Service Specialist

Hornet Staffing, Inc. (a GEE Group Company) – Irving, 75039, TX (Onsite)

Join a reputable and established healthcare organization as a Member Service Specialist in an in-office role. Monday to Friday! No nights or Weekends!

Notes: 2+ years of customer service experience in healthcare insurance or related field. Call center or high-volume inbound call experience preferred

We are also hiring for multiple healthcareroles - apply today to explore all available opportunities!

Job Description & Responsibilities:

• The Member Services Specialist serves as a frontline ambassador for the health plan, delivering high-quality, resolution-focused support to members, providers, and brokers across multiple lines of business.
• As the initial point of contact, this role extends beyond basic call handling.
• Specialists are trained to navigate the foundational pillars of our healthcare offerings, including the Health Exchange, US Family Health Plan, and NCHD, with a strong emphasis on first-call resolution.
• This position blends customer service excellence with technical skill-building, offering exposure to internal systems, regulatory protocols, and cross-functional workflows.
• All interactions must be documented with a clear and concise recap of the call's purpose