Job Description
Job DescriptionAbout the OpportunityThis is an opportunity for a Managing Director, Operations to join a top team at Brown Harris Stevens. The ideal candidate is a senior leader who will run the day-to-day business so the founder and sales team can
focus on sales and originating relationships and driving revenue. This is a high-impact leadership role for a seasoned real estate professional who thrives on building teams, running complex operations, and translating sales activity into consistent, scalable performance. You will serve as the operational leader of the business, owning execution across team management, sales operations, financial performance, and implementation of processes. You will work in close
partnership with the team leader, acting as her operational counterpart and ensuring the business
runs with discipline, clarity, and momentum. This role is ideal for someone who enjoys leading people, driving accountability, and building systems that scale a top-producing residential real estate team.What You’ll Own:
Business & Team Operations
Lead the day-to-day operations of the business, team, and staff
Directly manage and develop team members, including recruiting, onboarding, training, performance management, and motivation
Ensure the team has the tools, clarity, and resources needed to perform at a high level
Foster a culture of accountability, professionalism, and continuous improvementSales Operations & Pipeline Management
Own the sales pipeline end-to-end, maintaining visibility into every opportunity and its lifecycle
Track deadlines, follow-ups, and next actions to ensure consistent execution
Design and implement processes to grow and convert pipeline (referrals, open houses, inbound leads, repeat clients)
Ensure listing, contract, and closing processes are documented, efficient, and error-freeFinancial Management & Performance Tracking
Own KPIs, forecasting, budgeting, and performance reporting
Monitor revenue, expenses, and productivity against team and individual goals
Prepare regular reports and insights for the founder to support decision-making
Partner with team leader to set annual goals and manage toward themProcess, Systems & Compliance
Own operational process design across listings, transactions, and closings
Ensure contracts, documentation, and compliance requirements are met consistently
Oversee CRM, contact management, and marketing workflows to ensure data integrity and follow-through
Collaborate closely with marketing, sales, and administrative support to maintain operational excellenceStrategic Partnership
Act as a thought partner on strategy, execution, and team development
Translate vision and goals into actionable plans and priorities
Provide continuous feedback on performance, risks, and opportunitiesRequirements 3–5+ years of residential real estate experience, ideally in a high-producing team environment 5+ years of operations or business management experience, with direct people leadership New York State Real Estate License (required within 6 months of joining) Strong technical fluency, including: Excel / Google Sheets CRM systems Marketing and workflow automation tools Comfort using modern AI tools to improve productivityKey Attributes for Success
Trusted leader: High integrity, sound judgment, and consistency in execution
Operationally sharp: Detail-oriented while able to see the big picture
Metrics-driven: Uses data to guide decisions and drive accountability
Excellent communicator: Clear, direct, and effective with all stakeholders
Calm under pressure: Handles fast-moving environments with professionalism and composure
Self-directed: Takes ownership, anticipates needs, and drives outcomes without hand-holding
Work Environment
100% in-office role at our Manhattan executive office
Flexibility to work remotely when business needs ariseBenefits
Competitive base salary ($110,000 - $125,000) + performance bonus tied to business growth Employer-subsidized healthcare
401(k)
Pre-tax commuter benefits
PTO including:
6 paid holidays, 15 days paid vacation, 7 days paid sick leave