Call Center Representative - On-Site (Englewood, NJ)

Job Description

Job Description

Who We Are:

Diamond Braces is a growing orthodontic company with a busy and fun call center team. We help patients book appointments, answer questions, and stay on track with their treatment. The office is fast-paced, supportive, and team-oriented. We work hard, help each other, and keep the energy positive every day.

Benefits:

• Highly competitive compensation starting at $21 per hour plus performance bonus
• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Discounted orthodontic care for you and your family
• Access to cutting-edge technology and modern facilities
• A fun, inclusive, and supportive culture where your career can grow

Position Summary

Diamond Braces is seeking a full-time, on-site Call Center Representative for our Englewood, New Jersey location. This role supports multiple orthodontic offices by handling patient communications, appointment scheduling, billing inquiries, and general administrative coordination in a structured, high-volume call center environment.

This is a non-exempt hourly position subject to applicable federal and New Jersey wage and hour laws.

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Answer high-volume inbound calls in a professional and timely manner
• Schedule, confirm, and reschedule patient appointments
• Respond to billing, insurance, and general treatment inquiries
• Accurately document all interactions in company systems
• Follow established scripts, workflows, and compliance protocols
• Maintain patient confidentiality in accordance with HIPAA regulations
• Meet attendance, punctuality, and performance standards
• Collaborate with team members and supervisors
• Perform additional duties as assigned based on business needs

Qualifications

• High school diploma or equivalent required
• Prior call center or customer service experience preferred
• Strong verbal communication skills
• Ability to work in a fast-paced, structured environment
• Basic computer proficiency and ability to navigate multiple systems
• Bilingual (English/Spanish) preferred but not required
• Availability for rotating weekends as needed

Work Environment

• On-site office environment in Englewood, NJ
• High-call-volume setting
• Extended periods of sitting and computer use
• Use of headset and phone systems

Physical Requirements

• Ability to sit for extended periods
• Ability to speak clearly and hear via headset
• Ability to use computer equipment for the duration of scheduled shift

Compensation

Starting pay is $21.00 per hour plus performance-based bonus opportunities. Overtime is paid in accordance with federal and New Jersey law. Compensation may vary based on experience and qualifications.

Equal Employment Opportunity

Diamond Braces is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws, including the New Jersey Law Against Discrimination. We do not discriminate based on race, creed, color, national origin, nationality, ancestry, age, sex, pregnancy, gender identity or expression, sexual orientation, marital status, civil union status, domestic partnership status, disability, genetic information, military service, veteran status, or any other protected characteristic under applicable law.

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