Job Description
Job Description
The Mental Health Receptionist plays a crucial role in ensuring smooth daily operations at a mental health outpatient facility. This position involves managing patient interactions, scheduling appointments, handling communications, and maintaining confidential records. The receptionist supports outpatient therapy and general mental health services, managing a medium patient volume of 20-50 patients daily. Reporting directly to the Office Manager and Practice Owner, this role requires excellent organizational, communication, and multitasking skills to provide compassionate and efficient support in a sensitive healthcare environment.
Responsibilities
- Greet and assist clients upon arrival in a welcoming and professional manner
- Schedule and manage appointments for outpatient therapy and general mental health services
- Handle incoming telephone, email, and in-person inquiries effectively
- Maintain accurate patient records and confidential information with discretion
- Perform data entry tasks related to appointments and patient information
- Provide exceptional customer service, addressing patient concerns and resolving conflicts
- Manage information flow and coordinate communication between patients and healthcare providers
- Protect confidentiality and privacy in compliance with healthcare regulations
Preferred Qualifications
- Entry-level experience in administrative support or similar roles
- High school diploma or equivalent
- Familiarity with appointment scheduling software
- Strong customer service and communication skills
- Ability to multitask and manage time effectively
- Commitment to confidentiality and ethical handling of patient information
- Empathy and problem-solving skills to assist patients with diverse needs
Company DescriptionThoughtful Counseling is a group practice passionate about bringing comprehensive mental health services to individuals and their families. We are currently seeking a Medical Receptionist - Behavioral Healthcare to join our outpatient treatment team. This position provides reception and customer service to patients and visitors within a behavioral healthcare environment.
Company Description
Thoughtful Counseling is a group practice passionate about bringing comprehensive mental health services to individuals and their families. We are currently seeking a Medical Receptionist - Behavioral Healthcare to join our outpatient treatment team. This position provides reception and customer service to patients and visitors within a behavioral healthcare environment.