Job Description
Job Description
The Allison Inn & Spa is Oregon Wine Country's first full service luxury resort in the heart of the Willamette Valley. Our luxurious resort is thoughtfully appointed in a lush and relaxing setting. Reflecting the bounty of the Willamette Valley, our seasoned culinary team at JORY delivers an array of elegant foods featuring seasonal menus, with a strong influence of garden to table agriculture. In harmony with the beauty of Oregon Wine Country, our luxurious Spa features a variety of treatments incorporating unique herbal and floral elements from the Willamette Valley.
At The Allison Inn & Spa our working philosophy is a commitment to strive for excellence in all we do. We are a passionate and empowered team, inspired by the bounty and warmth of our surroundings and community, genuinely dedicated to providing world class service and meaningful memories for our guests. Join us as we strive for excellence.
Duties and responsibilities:
- Monitor and respond to online reviews; perform due diligence to understand the whole story with relevant departments and team members.
- Monitor and respond to guest surveys; perform due diligence to understand the whole story with relevant departments and team members.
- Compile guest comments, sentiment, constructive criticism, compliments, and suggestions into an organized weekly and monthly report for executive committee review.
- Coordinate social media posts on Instagram, Facebook and LinkedIn, with direction from the marketing manager based on the social media marketing strategy. Monitor comments, messages and other engagements; perform social listening and engage with industry and community partners.
- Liaison with PR firm and media associates.
- Coordinate itineraries and site alerts for visiting media guests with direction from the marketing manager.
- Assist with editing and formatting of collateral: menus, compendiums, flyers, etc. as needed.
- Process print orders, to include but not limited to, business cards, flyers, posters: receive order requests; liaise with printer to setup order and team members for approval prior to printing and delivery.
- Assist with website edits: work with marketing manager to develop or refine content, handle weekly website update schedule, and other functions as assigned.
- Post and submit property events on community partner websites, including destination marketing organizations (DMOs), local associations and chamber sites.
- Monitor, answer, triage inquiries sent to the property’s general email inbox.
- Organize and categorize digital assets using the platform, Air.
- Run tickets sales reports and event attendee lists from Wordpress.
- Organize and maintain: marketing files, collateral and promotional items.
- Vendor coordination: respond to inquiries, gather media kits, and conduct research as needed.
- Printing projects as assigned, including but not limited to: printing, binding and compiling documents such as marketing plans, budgets, reports, etc,
- Support team at special events, such as guest check-in and registration.
- Support the executive team when needed with special projects, as assigned by marketing manager.
- Record meeting notes when requested.
- Coordinate and process company donation requests.
- Various errands as needed: post office, printer, signage and/or framing stores, supply runs, flyer delivers to community partners, etc. Other duties as assigned.
Qualifications:
- At least two years of relevant experience; or an equivalent combination of education, training and experience. Degree preferred.
- General knowledge of marketing tools and techniques.
- Strong written and verbal communication skills, including:
- The ability to write, proofread and edit reports, business correspondence, and promotional content.
- Effectively present information and respond to questions from team members, managers, clients, guests and the general public.
- Detail oriented with strong multi-tasking and organizational skills.
- Solid personal management skills, including time management, planning and organizing, and delivery of results.
- Strong computer literacy in Microsoft Office, especially Word, Excel and Outlook.
- Effective problem solver able to make decisions in routine situations.
- Competency in Adobe Creative Cloud preferred, specifically InDesign, Illustrator and Photoshop.
- Competency in Canva.
- Competency in Wordpress a plus.
Working conditions:
- Open shared office environment. Standard business hours are Tuesday through Saturday 8:00am or 8:30am to 5:00pm with a meal break of either 30 or 60 minutes as arranged with supervisor. Able to rotate occasional Saturday work day for Monday work day, as approved by supervisor and business needs.
- Schedule flexibility required for meetings, project deadlines, occasional evening and weekend work required.
Physical requirements:
- Ability to view computer screen.
- Ability to sit and use hands and fingers in order to use computer mouse and keyboard.
- Ability to sit, stand, walk, climb stairs, stoop, bend and move throughout the building.