Job Description
Job Description
Are you a people person with the ability to problem-solve?
Do you thrive in fast-paced environments and enjoy providing top-notch service to customers? Look no further than Thornton & Grooms – a company dedicated to empowering individuals like you to reach their full potential.
Why Join Thornton & Grooms?
Thornton & Grooms is more than a workplace; we are a dynamic community committed to unlocking your full potential. Join a culture that values continuous professional development, integrity, and collaboration. A place where core values are more than just words on a wall, but the principles we live by. We understand a healthy balance is essential to our employee’s well-being and success. This is why we offer comprehensive benefits and no on-call for our field professionals. Our people don’t just work here; they thrive here. Thornton & Grooms. Trusted & Guaranteed since 1937.
A T&G CSR
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Fills the 3-day board by converting inbound customer calls into appointments for our field staff
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Consistently hits a raw inbound booking rate
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Have an average handle time of 3-6 minutes
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Onboards at least one customer per day into our Home Care Club
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Actively participates in ongoing training through T&G, meetings, and company events
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Handles different communication methods with customers (ie. emails, chats, voicemails and live phone calls)
What does it take?
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1+ years of customer service or post high school educational experience
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A passion and drive to explain, present, and honestly provide options to customers
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Ability to work the specific schedule they are assigned
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Ability to come into the office for working hours
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Successful completion of a 9-panel drug test and background check
What Benefits Can You Look Forward To?
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Excellent medical, dental, vision, and life insurance coverage; optional HSA match up to $1,200 in 1st year
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1:1 match on retirement savings (up to 4%), Quarterly Profit Sharing
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Optional work from home one day a week after training
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PTO, community service days, and additional Wellness PTO
Company Descriptionhttps://thorntonandgrooms.com/