Job Description
Job Description
We are seeking highly professional and empathetic Care Advocates to join our team.
As a Care Advocate, you will be the key point of contact for our members-providing education, support, and scheduling assistance while ensuring a seamless and empathetic experience. You'll also work closely with provider offices, manage CRM entries, and assist with travel logistics and follow-up care arrangements.
Overview of Responsibilities:
- Provide end-to-end care coordination for members including provider selection, appointment scheduling, procedure confirmation, and follow-up coordination.
- Maintain regular, documented member touchpoints according to internal guidelines.
- Assist members with travel arrangements such as hotel, flights, and car rentals as needed.
- Communicate with provider offices to obtain medical records, confirm insurance participation, and schedule appointments.
- Accurately log and update member information within the CRM system.
- Provide exceptional, empathetic customer service and build rapport with members via phone.
Requirements:
- Bachelor's Degree
- Strong verbal and written communication skills
- Professional phone presence and customer service
- Ability to work in fast-paced, high-volume environments
- Excellent organizational and documentation skills
Preferred Qualifications:
- Previous experience in healthcare, medical scheduling, or patient coordination
- Experience working with CRM or EMR systems
Schedule & Training:
Core operations run Monday-Friday, 8:00 AM - 7:00 PM; shift assignments finalized post-hiring.
Possible shifts include:
- 8:00 AM - 5:00 PM
- 8:30 AM - 5:30 PM
- 9:00 AM - 6:00 PM
- 9:30 AM - 6:30 PM
- 10:00 AM - 7:00 PM
Occasional rotating coverage for:
- 6:00 AM - 3:00 PM
- 1:00 PM - 10:00 PM
Training: 4 weeks of classroom training + 2-week ramp-up
- Training Schedule: 8:30 AM - 5:30 PM
Compensation & Perks:
- Hourly Rate: $20-25/hour, based on experience
- Monthly performance-based bonus
- Onsite parking is included at no cost
- Opportunity to work Hybrid
- Competitive Benefits package
For California Applicants:
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).
This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
Company DescriptionHere at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.
Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?
Company Description
Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.\r\n\r\nOur commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?