Job Description
Job DescriptionDescription:
Purpose:
Recovery Support Specialists must be organized, personable, and capable of balancing the needs
of multiple patients as well as their healthcare providers and insurance representatives
to address barriers that will ensure the patient can navigate their recovery experience
by demonstrating the following skills: active listening, service orientation, social
perceptiveness, critical thinking, time management, active learning, good judgment and
decision making, verbal communication skills, and ability to monitor for progress and
needed interventional actions.
Duties:
The Recovery Support Specialists will act as an integral member of the ReVIDA Recovery
multidisciplinary team by supporting patients in obtaining their individualized goals,
by building and strengthening linkages with community resources and family
members by deliberately organizing patient care activities and sharing information
among all the participants concerned with a patient’s care to achieve safer and
more effective care. The Recovery Support Specialists will assist individuals in opioid use
disorder treatment in developing a service plan, referrals, and linkage, ensuring
the patient has access/continuity of care throughout the mental health and primary
care system, ensuring each patient has resources to acquire medication, has
transportation for appointments, and attends appointments. The Recovery Support Specialists
will ensure individuals have access to psychosocial rehabilitation, support,
employment, and housing options while encouraging the individual to utilize
community/natural supports to assist in managing substance use disorders.
Physical, Emotional Demands, and Work Conditions:
- Work is sedentary and ambulant with occasional physical exertion (lifting 30 or
more pounds, walking, standing, etc.) ability to support patient weight in case of
emergency or disability requiring assistance. Must be able to see, stoop, sit,
stand, bend, reach, and be mobile (whether natural or with accommodation).
- Quality of hearing (whether natural or with accommodation) must be acceptable.
Must be able to communicate both verbally and in writing. Must be able to relate
to and work with mentally and physically ill, disabled, emotionally upset, and
hostile patients.
- Must be emotionally stable and exhibit the ability to display coping skills to deal
with multiple situations. Risk of exposure to infections, bloodborne pathogens,
and other potentially infectious materials or contagious diseases. For this reason,
"Universal Precautions" must always be followed.
- The employee should understand, support, and comply with the established
workplace violence, ADA, EEOC, and Corporate Compliance program and
commit to worker safety, health, and patient safety. Subject to work schedule and
shift changes.
Supervision/ competency evaluations: Supervision and competency evaluations are
provided through facility monitoring activities, direct observation, staff meetings, in-services, management meetings, individual meetings, Employee Improvement
processes, reporting, interactions, strategic planning, outcomes, and annual
competency review.
Competencies:
- Substance Use Care Coordination supports the patient’s medical, behavioral
health, and other health care needs through the facilitation of necessary
referrals to help meet the overall biopsychosocial needs of the patient. This
includes addressing needs beyond the patient’s medical status and issues such
as unstable housing, food insecurity, childcare, and other social determinants of
health. Referrals are documented and tracked.
- Additionally, the Recovery Support Specialists assists individuals in addressing any barriers
to completing recommended referrals, such as transportation issues, and
documents these interventions and outcomes.
- Care coordination includes communicating the patient’s needs and preferences
at the right time to the right people by sharing and securely using the
information and providing practical and comprehensive care to the patient.
- This role requires referrals to community programs and services and
appropriately documenting and tracking referrals and outcomes. The Care
coordinator collaborates and documents all efforts to help the member address
any barriers to access to appropriate community-based referrals.
- Care Coordination includes the appropriate use of and facilitation of referral to
various community-based support modalities, including consideration of referral
to 12-step and other self-help programs, peer recovery services, social service
agencies, and other community-based resources appropriate to the member’s
recovery.
- Organizes and participates in interdisciplinary care planning that consists of at
least monthly meetings of the multidisciplinary treatment team (including all
relevant medical and behavioral health care professionals involved in providing
and coordinating the member’s care) and documents this collaboration
appropriately.
- The Recovery Support Specialists, in participating in the interdisciplinary treatment team
meeting, will review the patient’s complete medical record (including urine drug
screens and laboratory tests), discuss the current status of the patient’s
progress toward meeting their goals as specified in their plan of care, assist in
addressing any barriers toward the individual’s progress in meeting their
identified treatment goals as well, as the actions which the treatment team will
undertake to address those barriers.
- The Recovery Support Specialists will participate in identifying any new problems and goals
and modification of the IPOC action plan accordingly. Other duties, as assigned.
- Effectively addresses and documents all barriers to completing any community-based referrals and patient needs.
- Tracks and maintains accurate and thorough documentation of referrals in the
patient’s medical record.
- Creates an Individualized Plan of Care (IPOC) in collaboration with
Multidisciplinary Treatment Team, utilizing the required Department of Medical
Assistance Services (DMAS) template, within 30 days of admission.
- Promptly reviews and updates the Individualized Service Plan (ISP) at 90-day
intervals and Individualized Plan of Care (IPOC) every 30 days as required.
- Organizes and participates in interdisciplinary care planning with the treatment
team at least monthly.
- Effectively collaborates with all members involved with providing and
coordinating patient care.
- Creates Individualized Aftercare Plan and Discharge Plan with collaboration
from Multidisciplinary Treatment Team members.
- Demonstrates thorough understanding of all Department of Medical Assistance
(DMAS) of Virginia Addiction Recovery Treatment Services (ARTS) program
requirements and Office Based Opioid Treatment (OBOT) guidelines; seeks
clarification or guidance if unsure.
- Maintains attention to detail, actively proofreads and edits written
communication & patient documentation.
- Effectively directs and organizes daily responsibilities & workflow.
- Establishes and maintains appropriate boundaries with patients, treatment
team, and colleagues.
- Applies knowledge and experience to solve problems; consults with others as
needed.
- Listens attentively and proactively asks questions for clarification as needed.
- Works in collaboration with Multidisciplinary Treatment Team members
Requirements:
Recovery Support Specialists Requirements:
Experience:
- One year of previous experience working with SUD/OUD/BH populations
required
- Special Requirements: Knowledge of the disorder process of substance
use disorders, dual diagnoses, opioid use disorder, and recovery support
services required.
Licensure:
- Tennessee: LPN, BSW, or CPRS.
- Virginia: RN, BSW, or Equivalent
- Must be registered with the Board of Virginia
Special Requirements: Knowledge of applicable State Code of Regulations and
42 Code of Federal Regulations (CFR) Part 2. Compliance with accepted
professional standards and practices; Ongoing adherence to the NAADAC Code of
Ethics and any other applicable Codes of Ethics for their respective profession.
Continuing Education & Professional Licensing/Certification Requirements: The
employee is expected to participate in appropriate continuing education as requested
and required by their immediate supervisor. In addition, the employee is expected to
accept personal responsibility for other educational activities to enhance job-related
skills and abilities. The employee must attend mandatory educational programs and
maintain current professional certifications as delineated above in their state, in good
standing.
While this job description is intended to reflect the job requirements, management
reserves the right to add or remove duties from jobs when circumstances (e.g.,
emergencies, changes in workload, rush jobs, or technological developments)
dictate. Furthermore, they do not establish an employment contract and are
subject to change at the employer’s discretion.