Enrollment Specialist

Job Description

Job Description

Location: Skid Row, Downtown Los Angeles, CA

Position Purpose:

The Enrollment Specialist plays an important role in conducting health education and outreach to potential clients at Crocker Care Campus and Harm Reduction Sites. The primary responsibilities include educating individuals about available health coverage programs, assisting with enrollment, guiding applicants through the process, and ensuring ongoing utilization and retention of these services. This role requires proactive fieldwork to promote access to healthcare and STD services for underserved populations. An ideal candidate will have experience in healthcare outreach and bilingual skills, contributing to our mission of improving community health and well-being.

About the Crocker Care Campus & Population:

The Crocker Care Campus is a patient-centered space committed to harm reduction and trauma-informed care. Designed as a welcoming drop-in site for people who use drugs and those experiencing homelessness, it provides a safe environment for hospitality, community, and comprehensive care. Our approach acknowledges the complex medical and psychosocial histories of our participants, including individuals who use drugs, engage in sex work, have been incarcerated, or have faced structural racism, poverty, and trauma. We recognize unhealthy drug use as a multifaceted issue driven by systemic barriers and are committed to care that is nonjudgmental, compassionate, and rooted in social justice.

Principal Responsibilities:

1. Conduct group and individual outreach to educate community members about JWCH's clinical services and programs.
2. Perform outreach in diverse settings—including clinic sites, shelters, harm reduction sites, health fairs, and community-based organizations (CBOs)—to inform individuals about health coverage options such as Medi-Cal, Healthy Families, Healthy Kids, and Healthy Way LA.
3. Provide comprehensive assistance to individuals and families, including in-reach and outreach efforts, to support them through the application and enrollment process.
4. Follow up with enrollees to confirm coverage activation, encourage utilization of health insurance benefits, and promote retention of services.
5. Assist individuals facing enrollment challenges by advocating on their behalf and addressing barriers to access, utilization, and retention.
6. Ensure proper enrollment of prenatal patients and their newborns into Medi-Cal, Healthy Families, and other healthcare programs.
7. Support CHDP - Gateway patients in accessing all available healthcare services.
8. Conduct presentations on health coverage options for community members, organizations, and service providers.
9. Engage in outreach efforts at health fairs, shelters, and other community events to expand healthcare access.
10. Maintain accurate records, logs, sign-in sheets, and other necessary documentation to ensure compliance and track program effectiveness.
11. Plan and facilitate outreach activities, orientation meetings, trainings, workshops, and informational sessions for childcare providers, schools, CBOs, shelters, and faith-based organizations.
12. Be available for evening and weekend work as needed.
13. Assist the supervisor with special projects, events, trainings, workshops, mailings, and material distribution.
14. Attend and actively participate in external meetings and events related to program scope.
15. Prepare program reports in accordance with departmental policies and procedures.
16. Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors.
17. Participate in required safety and compliance trainings and apply learned practices in daily work activities.
18. Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace.
19. Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards.
20. Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role.
21. Perform other duties as assigned.

Requirements:

1. Minimum of one year of experience in health care outreach and enrollment.
2. Bilingual- Fluent in both English and Spanish.
3. Possess a current valid California Driver License and Insurance Certificate.
4. Excellent oral and written communication skills.
5. Must possess a caring and compassionate demeanor.
6. High School Diploma or equivalent required.
7. Proficiency in working with diverse socio-economic, ethnic, and cultural backgrounds among clients, patients, and staff.
8. Certified Application Assistant (CAA) qualification is preferred.
9. AA Degree in a related field (Public Health, Health-Care Administration, Human Services) preferred.

*All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19.

Employee Benefits:

At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:

• Medical, Dental, Vision
• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy & AD&D, and more!

Become part of a team where your work matters. Apply today and help us change lives, one patient at a time.

JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.