Job Description
Job Description
Position Overview
The Commercial Account Associate plays a critical role in supporting commercial account establishment, project billing, and revenue recovery activities. This position ensures the accurate setup and maintenance of customer and billing records within CIS and related accounting systems, while collaborating cross-functionally to support work orders, inspections, invoicing, and project closeout. The ideal candidate is detail-oriented, analytically strong, and experienced in managing complex commercial accounts and billing processes.
Key Responsibilities
- Establish and maintain accurate account setup and billing records for new and existing commercial and development-related customers within CIS.
- Create, track, and process labor distribution and equipment charges for commercial accounts, including reimbursable deposits and related amounts.
- Collaborate with internal departments to compile and process monthly activity statements using data from multiple sources.
- Monitor account balances and prepare notifications for accounts with insufficient funds to support timely inspections.
- Initiate professional correspondence with customers, developers, and contractors to address billing concerns, reimbursable credits, and industrial billing issues.
- Support the recovery of revenue associated with NSF check processing.
- Prepare invoices and process payments related to rebate programs.
- Maintain strong working relationships with developers, owners, and contractors to support project billing and closeout activities.
- Provide support for the recordation and collection of system availability fees.
Qualifications
- Associate degree in Accounting or a related field required.
- Minimum of 2+ years of progressive experience in a customer service, billing, or account support environment.
- Substantive knowledge of analytical and evaluative methods and techniques.
- Strong understanding of database systems and data entry accuracy.
- Proficiency in Excel, Microsoft Office, and Vertex 1.
- Working knowledge of SharePoint.
- Demonstrated ability to manage issues and resolve problems associated with commercial accounts.
- Excellent oral, written, and interpersonal communication skills, including conflict resolution.
Why Join Us
This role offers the opportunity to work at the intersection of finance, operations, and customer engagement while supporting high-impact commercial and development projects. You’ll be part of a collaborative environment where accuracy, accountability, and service excellence matter.
Company DescriptionIn an era of constant workforce changes, Mb Staffing Services offers something you can count on: The perfect fit! We continue this with a seamless transition. We listen intently. We think strategically. And we act methodically. We respond with speed and an eye to the future! We are a precision placement, results-oriented firm serving a full spectrum of industries and staffing needs.
Company Description
In an era of constant workforce changes, Mb Staffing Services offers something you can count on: The perfect fit! We continue this with a seamless transition. We listen intently. We think strategically. And we act methodically. We respond with speed and an eye to the future! We are a precision placement, results-oriented firm serving a full spectrum of industries and staffing needs.