Account Manager

Job Description

Job DescriptionAccount ManagerSummary

This position manages relationships and customer service for accounts at the plant level including inside and outside sales. The incumbent will also generate quotations and work with customers and plant personnel to establish production expectations. The Account Manager will work to cultivate new business opportunities, expand customer base and explore new markets. The Account Manager adds value to the plant by serving as the focal point for the cultivation, retention and expansion of business opportunities with customers.

Essential Job Functions (Duties and Responsibilities)

The primary duties consist of, but are not limited to, the following:

• Develop a trusted advisor relationship with key customer stakeholders, potential customers and executive sponsors.

• Conduct sales calls, receive and respond to phone inquiries from customers and potential customers.

• Conduct customer feedback interviews / surveys.

• Develop and deliver quotations, provide clarification of customer requirements.

• Partner with employees at the plant level to monitor progress of work to meet customer expectations.

• Project Management.

• Will have access to proprietary and third-party information necessary to the business and as such will perform duties in an ethical and professional manner.

• Perform other tasks as assigned or dictated by position.

• Must have the ability to report for work on time, follow directions, interact effectively with co-workers, understand and follow rules and procedures, and accept constructive criticism.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Education:

  • High school education or equivalent; college degree preferred.

  • Must demonstrate the ability to read, write and communicate the English language.

• Experience:

  • Ten years in sales, customer service, or related field.

  • Experience selling into the semiconductor manufacturing or medical device manufacturing markets highly desirable.

  • Working knowledge of manufacturing and supply chain processes highly desirable.

• Skills & Abilities:

  • Demonstrate good judgment in fostering positive customer relationships.

  • Ability to quote pricing and manage expectations for process and delivery.

  • Exercise tact and ability to partner with customers to resolve issues.

  • Problem-solving skills to meet customer expectations.

  • Strong communication skills with employees at all levels to achieve exceptional customer service.

  • Advocate for the quality of our products and services.

  • Conduct all activities in accordance with Bodycote policies and procedures.

  • Commitment to ethics in all interactions.

• Knowledge Requirements:

  • Must possess or be able to develop a working knowledge of BHI QC system, BHI procedures, FM Pro basics, project tracking, FAA manual, AMS and Mil Specs, process capabilities, competition capabilities, competition costing, general braze and heat treat processes, utilization, ESA/VSE procedures, proper planning practices, and equipment capabilities.

  • Must possess or acquire a working knowledge of heat treatment.

  • Must possess or be able to develop a working knowledge of the Bodycote Quality Manual and Bodycote Policy Manual.

  • Must be able to effectively cultivate and develop customers from diverse backgrounds including small entrepreneurial businesses to large multinational corporations.

Physical & Mental Demands

The following physical and mental demands consist of, but are not limited to, the following:

• Must be able to work in a sitting position for extended periods of time (at desk, while driving, and/or on airplane travel) in an office/industrial environment.

• Manual dexterity to perform data entry functions.

• Ability to bend, pull, stoop and reach to perform functions.

• Ability to lift 25–30 lbs.

• May be exposed to heat, fumes, noise, and humidity.

• Must have the cognitive and mental capacity to perform essential job functions.

• Must be able to communicate effectively orally and in writing.

• Visual acuity to read documents, computer screens, files, etc.

• Ability to hear in person and via phone.

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