Job Description
Job DescriptionWe are looking for a dedicated Customer Service Representative to join our team in Mount Prospect, Illinois. In this contract-to-permanent position, you will play a pivotal role in delivering exceptional support to our clients, ensuring their inquiries are handled efficiently and professionally. This role requires strong communication skills and attention to detail to maintain high-quality customer experiences.
Responsibilities:
• Respond promptly to inbound calls and address customer inquiries with professionalism.
• Provide assistance with scheduling appointments and updating calendars as needed.
• Manage email correspondence and ensure timely responses to client queries.
• Perform accurate data entry tasks to maintain customer records and order information.
• Handle both inbound and outbound calls to support various customer service needs.
• Process order entries efficiently while maintaining attention to detail.
• Utilize Microsoft Excel and Word for documentation and reporting purposes.
• Collaborate with team members to resolve complex issues and deliver solutions.
• Maintain a positive and helpful attitude while interacting with clients.
• Ensure customer satisfaction by addressing concerns and providing clear resolutions.• Previous experience in a call center or customer service role is required.
• Proficiency in Microsoft Excel and Microsoft Word is essential.
• Strong skills in data entry and order processing are necessary.
• Ability to handle inbound and outbound calls effectively.
• Exceptional verbal and written communication skills.
• Familiarity with scheduling tools and appointment management.
• Experience managing email correspondence with attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.