Job Description
Job DescriptionWe are looking for a detail-oriented Collections Specialist to join our team on a long-term contract basis in Eagan, Minnesota. In this role, you will be responsible for managing both commercial and consumer accounts, ensuring timely payments, and maintaining positive client relationships. Your expertise in collection processes and billing will play a key role in supporting the organization’s financial health.
Responsibilities:
• Oversee the collection of payments from commercial and consumer accounts, ensuring accuracy and efficiency.
• Communicate with clients to address outstanding balances and negotiate payment plans when necessary.
• Monitor account statuses and analyze financial data to identify overdue payments.
• Collaborate with internal teams to resolve billing discrepancies and maintain accurate records.
• Utilize established credit collection procedures to recover owed amounts while preserving customer relationships.
• Prepare and maintain detailed reports on collection activities for management review.
• Ensure compliance with all regulations and company policies related to collections.
• Provide exceptional customer service to clients while addressing payment inquiries.
• Recommend strategies to improve collection processes and reduce outstanding balances.
• Assist in the development of workflows and tools to enhance collection efficiency.• Proven experience in commercial and consumer collections.
• Strong knowledge of credit and collection processes.
• Familiarity with billing systems and financial reporting tools.
• Excellent communication and negotiation skills.
• Ability to analyze financial data and identify trends.
• High level of organizational skills and attention to detail.
• Proficiency in relevant software and tools.
• Understanding of compliance standards related to collections.