Customer Service Coordinator

Job Description

Job Description

Customer Service Coordinator

• Contract (with conversion potential)
• Location: Hybrid in Hanover, PA
  • Monday & Friday, remote
  • Tuesday to Thursday, on-site
• Schedule:
  • Monday-Friday, 8:30am-4:30pm
    • Some Saturday coverage (voluntary)
• Compensation: $19/hour

Responsibilities:

• Handle calls and answer questions via phone and email
• Process orders and support setup changes
• Manage special orders and audit reports
• Resolve interface errors and maintain shared inboxes
• Support new system implementations and document processes
• Provide guidance on SAP processes and assist with error reports
• Maintain cross-functional relationships and uphold quality standards

Qualifications:

• Associate's Degree or 2 years of related experience required
• Strong customer service orientation; Call center experience a plus
• Computer skills; Proficiency with SAP and Microsoft office preferred
• Goal-oriented, coachable professional with willingness to learn/grow
• Enthusiastic with the ability to thrive in fast-paced environment

Company DescriptionWe’re Infinia Search.
We’re a relationship-driven search firm that proves that talent, ambition, curiosity, and an infinite work ethic creates exponential results for our clients and candidates.
https://www.infiniasearch.com/

Company Description

We’re Infinia Search. \r\nWe’re a relationship-driven search firm that proves that talent, ambition, curiosity, and an infinite work ethic creates exponential results for our clients and candidates. \r\nhttps://www.infiniasearch.com/