Job Description
Job Description
About Us: At beem®, we believe light is life. Our Pleasanton studio offers science-backed infrared sauna and red light therapy in luxurious private suites, designed to detoxify, rejuvenate, and support holistic well-being. We’re here to brighten lives—one session at a time.
Job Summary: As a Wellness Sales Associate, you’ll be at the forefront of delivering a radiant first impression, converting interest into action, and ensuring each guest feels seen, supported, and eager to return. You’ll partner closely with the Sales Manager and Owner to meet studio goals through consistent outreach, premium service, and persuasive sales conversations.
This is a performance-driven role ideal for someone who’s energized by people, thrives in a fast-paced studio setting, and wants to grow with a mission-led wellness brand.
Responsibilities
Sales & Membership Growth
- Deliver a premium first impression—every guest should leave curious, impressed, or converted.
- Lead membership tours and close in the moment with compelling, value-driven pitches.
- Master consultative selling, including needs-based discovery, objection handling, and personalized follow-ups.
- Manage lead outreach via outbound calls, CRM workflows, and text/email campaigns—hit weekly and monthly conversion goals.
- Execute in-studio engagement campaigns (referral challenges, flash deals, VIP offers) that convert guests into paying members.
Member Experience & Retention
- Handle all aspects of the member lifecycle: check-ins, agreements, upgrades, cancellations, and loyalty-building follow-ups.
- Deliver exceptional service—respond to questions with empathy and accuracy while creating a warm, welcoming environment.
- Track member feedback trends and help address concerns quickly to reduce churn and improve satisfaction.
- Support a vibrant membership culture through studio promotions, contests, and wellness activations.
- Participate in local community engagement by visiting businesses and attending events to generate leads, grow memberships, and boost brand visibility; support event setup and breakdown and complete follow-up tasks including CRM entry and performance tracking.
Studio Operations
- Perform front-desk tasks: POS transactions, customer care calls, scheduling, account updates, and studio systems maintenance.
- Keep the studio sparkling: cleaning, sauna suite “refresh,” and towel supply management.
- Maintain and restock retail merchandise; ensure displays are clean, organized, and visually aligned with beem®’s elevated studio experience including seasonal and promotional events.
- Contribute to studio social media efforts—sharing photos, testimonials, and updates that reflect the beem® experience.
Qualifications
- 1–2 years of sales experience (wellness or fitness preferred), with a track record of meeting quotas
- Naturally warm, professional, and passionate about health and well-being
- Clear communicator—both in-person and digitally
- Driven by results but deeply people-focused
- Tech-savvy and organized, with CRM or POS experience preferred
- Available early morning, evenings and/or weekends
- Physically able to lift up to 50 lbs and work briefly in heat above 135°ree;F
- Reliable transportation required for studio shifts and occasional attendance at community events and activations.