Job Description
Job DescriptionDescription:Position Summary
The Waitstaff will provide food and beverage services to club members and guests.
Essential Duties and Responsibilities
· Sets upside station and performs assigned side (prep) work.
· Provides immediate attention to all members and guests upon seating.
· Makes sure that children are in the appropriate type of seat and are safe and secure.
· Distributes food and wine menus, answers questions.
· Fills glasses with ice water and suggests menu items.
· Ensure that the correct account numbers and names are given for billing.
· Efficiently serves food and drinks in a friendly and courteous manner, offers suggestions on daily specials and wine selections.
· Places orders with kitchen; informs cooks about any special cooking instructions.
· Assembles food on tray; procures items from each station as necessary.
· Serves meals, places dishes by courses in front of each person.
· Checks back to ensure member and guest satisfaction; replenishes water and butter as necessary.
· Removes soiled dishes. Clears tables after each course and resets them with appropriate silverware.
· Presents dessert menus, suggests, and serves dessert, coffee, and after-dinner drinks.
· Verifies accuracy of prices, state and federal taxes, tips, and other charges on all checks.
· Presents the bill.
· Handles all cash and credit card charges as prescribed by standard operating procedures.
· Keeps dining room and bus station areas clean.
· Clears, cleans, and resets tables that have been vacated.
· Advises supervisor of any complaints as soon as they occur.
· Performs clean-up and closing duties as assigned by manager.
· Attends pre-meal meetings as requested by the Dining Room Captain; Dining Room Supervisor; Dining Room Manager; or Outlet Manager.
· Turns in signed tip declaration form weekly.
· Thanks members and guests; invites them to return.
· Consistently follows local and state laws and the club’s policies and procedures for the service of alcoholic beverages to members and guests.
· Performs other related duties as assigned.
Requirements:Education and Experience
· High school diploma or equivalent required.
· Two years of comparable wait service experience preferred.
Minimum Qualifications (Knowledge, Skills, and Abilities)
· Greet and acknowledge members and guests.
· Is knowledgeable about the menu, buffet, and wine list.
· Ability to time the service of each course.
· Learns members’ names and their special preferences.
· Knowledge of wines and spirits.
· Knowledge of and ability to perform required role during emergency situations.
Physical Demands and Work Environment
· Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach.
· Push, pull or lift up to 50 pounds.
· Continuous repetitive motions.
· Work in hot, humid, and noisy environment.