Job Description
Job Description
Call Center Representative
Location: Marietta, GA (On-site)
Job Type: Full-time, 40/hours per week
About Findlay Roofing
Findlay Roofing is one of Georgia’s top-rated and fastest-growing roofing companies. For over 25 years, we’ve earned the trust of thousands of homeowners by delivering high-quality service, exceptional craftsmanship, and a team culture built on respect, care, and growth.
The Role
We’re looking for an energetic and dependable Call Center Representative to join our high-performing team. You’ll be responsible for answering inbound calls, making follow-up outbound calls to warm leads, and booking appointments for in-home roofing estimates. This role sits directly with the team in a fast-paced, collaborative environment—so strong communication, organization, and teamwork are essential.
Schedule: 11:00 AM–7:00 PM
What You’ll Do
- Manage a high volume of inbound and outbound calls with professionalism and empathy
- Schedule appointments for in-home roofing consultations
- Provide accurate information about our services and answer customer questions
- Build rapport with prospective and current customers through clear, friendly communication
- Resolve customer issues promptly or escalate as needed
- Perform clerical tasks such as scanning, filing, and mailing
- Follow company communication procedures, scripts, and guidelines
- Track interactions and updates in CRM (ServiceTitan) and internal systems (Five9)
What You Bring
- Prior experience in a call center, customer service, or phone-based scheduling role - required
- Excellent phone etiquette, communication, and typing skills - required
- Able to handle high volumes of calls with professionalism and accuracy
- Detail-oriented with strong organizational skills
- Team-oriented, respectful, and eager to support others
- Comfortable learning and working within integrated systems and scripts
- Experience in inside sales or appointment setting is a plus
- High school diploma or equivalent required
What We Offer
- Competitive hourly pay with performance bonuses
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Paid time off
- Opportunities for growth and advancement within the company
- A supportive team culture with a focus on doing the right thing—for customers and employees alike
Compensation: $18.00 – $20.00 per hour + 20% monthly performance incentives
Join a team that takes pride in protecting homes and earning trust—one roof at a time.