Customer Service Associate
Specialized Recruiting Group
West Chester Township, OH, USA
6/14/2022
Full Time
Job Description
Job DescriptionLocated in West Chester, OH
Salary: $22.50/hr
Customer Service Associate
Location: West Chester, OH
Compensation: $22.50/hr
Requirements
- Excellent written and oral communication skills with a proven ability to collaborate effectively in a team environment.
- Superior planning and multi-tasking abilities to handle complex logistics and order flows simultaneously.
- High level of comfort with PC platforms and MS Office suite; experience with ISO standards or Datacor ERP is a strong plus.
- Ability to leverage technology to provide high-quality service and maintain meticulous records of customer activity.
Responsibilities
- Oversee the full order lifecycle from placement to delivery across phone, email, and web channels, ensuring accuracy through a rigorous double-check process.
- Monitor inventory levels and collaborate closely with the production team to meet customer requested delivery dates.
- Arrange transportation with 3rd-party logistics providers and ensure freight costs are accurately recorded in the Datacor system.
- Manage customer expectations by providing real-time updates on order status, delivery commitments, and problem resolution.
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Express Office: Cincinnati (Northwest)
3551 Springdale Road
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