Customer Service Representative

Job Description

Job DescriptionJob Title: Customer Service Representative & Office Assistant


About Us:
Foss Industries is a forty-two-year-old company that provides repair support of high-tech production equipment. We are a tight-knit team where every member makes a real impact. We aren't just looking for an employee; were looking for a proactive partner to keep our front-facing operations running smoothly and our customers happy. If you love a variety of tasks and hate being "bored" at a desk, youll fit right in.

What Youll Do:

• Be the Face of Foss: Serve as the primary point of contact for clients via email, and phone, providing top-tier customer support and marketing new customers.

Keep Us Organized: Maintain our customer Data Base, overseeing invoicing, and accounts receivable.

• Support the Team: Provide administrative backup to the owners/management to ensure repairs stay on track.

What Were Looking For:

• Experience: 2+ years in office management or high-level customer service.
• Tech Savvy: Proficiency in Microsoft Office Suite and comfort learning new software.
• The "Small Biz" Mentality: You are a problem-solver who is happy to jump in wherever help is needed.

Communication: Excellent written and verbal skillsyou can turn a frustrated caller into a lifelong fan.

Why Join Foss Industries?

• Competitive Pay.
• Excellent Benefits Package.
• Flexible Work Schedule and a relaxed, professional office environment.
• The chance to be a key player in a growing local business.

We look forward to hearing from you and welcoming you to our Team! Please send completed Employment Applications and resumes to: s.clark@fossind.com

Thank you!