Job Description
Job Description
Job Title:Call Center Representative
Location: Austin, TX
Job Type: Full-Time
Reports To: Customer Service Manager
Job Summary:
We are seeking a dedicated and professional Call Center Representative to join our dynamic team. As the frontline of our customer service operations, you will play a crucial role in ensuring customer satisfaction and resolving inquiries efficiently. You will be responsible for handling incoming calls, providing support, and managing customer requests. ent service and support. As a vital member of our customer service department, you will utilize your communication skills to engage with callers effectively and resolve their inquiries promptly.
Key Responsibilities:
- Answer incoming customer calls in a timely and professional manner.
- Provide accurate and relevant information to customers regarding products and services.
- Resolve customer complaints and queries effectively and efficiently.
- Maintain detailed records of customer interactions and transactions.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- Collaborate with team members and other departments to enhance customer experience.
Qualifications & Skills:
- High school diploma or equivalent; additional education in business or related field is a plus.
- Proven experience in a customer service role, preferably within a call center environment.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Ability to multitask and handle a high volume of calls effectively.
- Familiarity with CRM systems and call center technology.