Customer Service Representative - Medical Office
Job Description
Job Description
Join a passionate team of healthcare professionals in Indianapoliscommitted to delivering compassionate care, innovative treatment, and essential support to patients in need. As the first point of contact, the Customer Service Representative plays a vital role in creating a welcoming and organized experience for every patient.
This position requires excellent organizational skills, adaptability, and the ability to handle day-to-day challenges in a fast-paced medical setting with professionalism and empathy.
In this role, you'll collaborate closely with both patients and medical staff, answering questions, scheduling appointments, and helping individuals navigate treatment options and insurance details with clarity and care.
Daily functions include:
- Greeting and directing patients to examination rooms
- Scheduling patient appointments and making reminder calls
- Informing patients about delays and wait times
- Responsibilities
- Update and verify patient information at every visit
- Assist patients with filling out patient history forms, consent forms and payment contract forms
- Receive and process cash and credit card payments for medical services rendered
- Review patient accounts, identify delinquent accounts and collect overdue payments
- Answer, investigate and/or direct patient inquiries or complaints to the appropriate medical staff member
Requirements and skills
- Proven work experience as a Customer Service Representative or similar role
- Knowledge of medical terms and practices
- Professional manner and appearance
- Strong interpersonal and communication skills
- Meticulous attention to detail
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access)
- High school diploma or equivalent preferred
- Valid driver's license and reliable transportation
If you meet these requirements, apply or call 317-887-0747 today! Interviews will begin immediately!
JOB TYPE: Full Time
SHIFT: 1st
PAY: $16/HR
Company DescriptionWe are one of the nation’s fastest growing full service employment firms for one simple reason. We offer a better service to our employees and employers.
Making complex simple is what we do. Please contact us direct to find out more on how our team of experts makes this happen every day.
Company Description
We are one of the nation’s fastest growing full service employment firms for one simple reason. We offer a better service to our employees and employers.\r\n\r\nMaking complex simple is what we do. Please contact us direct to find out more on how our team of experts makes this happen every day.