Job Description
Job DescriptionSalary: DOE
Your new role:
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Mira means experiencing our culture of caring.
Are you a compassionate professional who thrives on helping customers stay part of the Mira Family? As a Customer Loyalty Specialist (CLS), youll play a key role in protecting relationships with our valued customers by delivering personalized, caring, and proactive support/solutions. Your focus will be on customer retention; identifying concerns, resolving issues, and helping customers feel confident in continuing to protect their homes with Mira.
Join us and be a part of our incredible team!
Pay Information
We are proud to offer competitive pay, growth opportunities, full benefits, and monthly/quarterly/annual bonuses!
Base Pay:
- $18$21 hourly
Extra Earning Opportunities:
- Retention & save bonus potential
- Monthly quality & attendance bonuses
Benefits:
- Health, dental, vision, life, and disability insurance
- 401(k) matching
- Paid time off
- HQ building perks (basketball court, full gym, sauna, cold plunge, putt putt, etc.)
- Weekly catered lunches, daily snacks and drinks
Desired Experience:
- One (1) year of customer loyalty (retention) or inside sales experience
- Prior experience in customer retention, account management, or call center operations.
Responsibilities:
The Customer Loyalty Specialist (CLS) plays a vital role in maintaining relationships with Miras valued customers. This position focuses on resolving customer concerns, preventing cancellations, and promoting long-term satisfaction and loyalty.
- Handle inbound and outbound retention-related calls, emails, and messages
- Identify reasons for potential cancellations and offer solutions or alternatives
- Review service history, feedback, and billing details to personalize each conversation
- Escalate complex or high-risk accounts to Team Leads when appropriate
- Update notes, tasks, and follow-ups in FieldRoutes
- Maintain professionalism, empathy, and brand integrity in all communications
What you bring to the table:
- A passion for helping customers and maintaining lasting relationships
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced, team-oriented environment
- Commitment to honesty, empathy, and accountability
- Willingness to work MondayFriday, alternating Saturdays, and some holidays
Work Location: On site