ACT Clinical Manager

Job Description

Job Description

TITLE:

ACT Clinical Manager

OVERVIEW:

Providing compassion and care isn’t just our profession at PHRI, it’s our passion…and culture. We care for the clients that we serve. We listen to them and provide the support that they need to enable them to live comfortable and fulfilling lives. Our drive is to restore hope and healing to the community. We are looking for mission driven professionals who want to join a transformational company with a big heart and make a difference in the community.

Currently serving over 1,500 patients in two different states and looking to grow to over 10,000 patients in 5 states, over the next 3-5 years. Its focus is advocating and implementing integrated care model approach to underserved population undergoing behavioral health related issues.

REPORTS TO:

Clinical Director

CLASSIFICATION:

W2

DATE APPROVED:

3/13/26

LOCATION:

Washington D.C.

FTE

1.0

ENVIRONMENT/PHYSICAL DEMANDS

Standard Office / Sit, stand, walk, lift 15 lbs

JOB DESCRIPTION

POSITION SUMMARY:

Under the direct supervision and guidance of the Clinical Director, the mental health professional will serve as the

Clinical Manager of an Assertive Community Treatment team. ACT is an evidenced-based service delivery model that provides comprehensive, community-based treatment to people with severe and persistent mental illnesses. The ACT Clinical Manager’s responsibilities will include managing the clinical operations of the ACT team, providing clinical

consultation and guidance to the ACT team, managing intake and admission of program participants and maintaining the ACT program’s census and participant discharges. He/she will also ensure the completion of all clinical documentation, and work cooperatively with other team members to ameliorate the symptoms of those assigned to his or her caseload. Independent judgment is required to plan, prioritize and organize diversified workload.

DUTIES AND RESPONSIBILITIES

• Directs the day-to-day operations of the team, including schedulingstaffworkhours to ensureappropriate coverageforroutineandon-callhours.Ensuresthereisface-to-facecoveragefora24/7operationconsistent with ACT philosophy.
• LeadsthedailyACTorganizationalandclinicalmeetings;continuouslyevaluatesthestatusofACTconsumersand doesappropriate planningand coordination of treatment activities to ensure immediate attention to their changing needs.
• Initiatesandmaintainsrelationshipswithlawenforcementandotherhumanservicesagencies,andwith community resources, such as landlords, employers, etc.
• ProvidesACTinterventionsforconsumersatleast50%ofthetime.WorkswithACTteamstafftoassistconsumers to reach their goals. Supports ACT staff with consumer crisis and acute needs.

• AssignsnewconsumerstoACTTeammembersandreviewstheirintakeinformationwithteammembers.Ensure new consumers have an Individual Service Plan (ISP); ensure that ISPs are updated every 90 days or as needed; assess the quality of the ISPs. Ensure that they deal with the problems of the consumer and the progress notes

are related to the goals.

• EnsuresACTteammembersdocumentservicesconsistentwithACTinterventionsoutlinedinChapter34and those services are medically necessary.
• TheACTTeamLeaderwillalsofunctionastheActiveQualifiedPractitionerresponsibleforapprovingprogress notes, Individual RecoveryPlansand Individual Specific Service Plans.
• Provideson-calldutyforafter-hourstaffaccessandforstaffsupervisionandconsultation.Helpstaffwithcrisis situations. Ensure that the ACT Team has coverage during scheduled and unscheduled working hours.
• Conducts and documents quality assurance audit activities and the use of program services. Reviews the clinical contentoftherecords.Ensuresthatthereisarecoveryplanandgoals;effectiveserviceshavebeendelivered;re- hospitalizations have been entered; discharge planning, ifneededis completed.
• EnsureACTteammembersaretrainedinentitlementsandthatreapplicationsaresubmittedbeforetermination. Ensure that Medicaid is applied for enrollment. Trains ACT team members on the impact of income on housing and employment.Overseesappealsofdenial of benefits with SSI, SSDI, and VA.
• Responsibleforclinicalservicesforconsumersinsupportedhousing.Assessesserviceneedsandarranges service provision. Schedules coverage and ensures that billings cover the costs.
• DevelopsandimplementsforRecoverySupportSpecialists,withconsumers,financialcontractsforpayingrent. WorkswithAccountingandHousingtoensureconsumerspayrentontimeandtocollectreceivablespromptly.
• ImplementsACTteamstafforientationandtraining.Assessstafftrainingneedsandmakerecommendationsto Chief Clinical Officer for in-service training.
• ThispersonreviewsandapprovesconsumernotedocumentationinEHRsystem.
• SupervisionandPerformanceManagement

EXPERIENCE AND QUALIFICATIONS

• Musthaveatleast3 -6yearsofworkexperienceinservicingpersonswithchronicmedicalconditions,serious mental health disorders and/or substance use disorders.
• Musthaveatleast2 -4yearsofworkexperienceconnectingconsumerstosocialservices,supportedhousing,to include crisis management, intensive case management, medication management, care coordination, individual and/or family therapy, skills training, and other rehabilitation supports for adults.
• Masters’Degreerequired.

• LicensedMentalHealthClinicianintheDistrictofColumbia(LICSWorLCPC).
• Twoyearsinasupervisoryrole,fouryearspreferred.
• ProficientcomputerskillsinMicrosoftOutlookandotherstandardsoftwareapplications.
• LegallyauthorizedtoworkintheU.S.A.

COMPETENCIES:

1. Simplifycomplexissues;breakingdownbigproblemsintosmaller,manageabletasks,andidentifyingthekey priorities that will have the biggest impact on the business.
   1. Delegateeffectively;givingcleardirection,settingexpectations,andprovidingthenecessaryresourcesand support to help their teams succeed.
   2. Predictfuturetrendsandchallenges,stayingup-to-dateonindustrydevelopments,monitoringmarkettrends, andseeking outnew opportunities for growth and innovation.
   3. Systemizeprocesses;identifyingandeliminatinginefficiencies,establishingclearworkflowsandprocedures,and ensuring that everyone in the organization is aligned around the same goals.
   4. Structureorganizationforgrowth;definingclearrolesandresponsibilities,establishingaclearchainof command, and creating a culture of accountability and transparency.
      
      AAP/EEO STATEMENT:It is the policy of Prestige Healthcare Resources, Inc. to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status,status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Prestige Healthcare Resources, Inc. will provide reasonable accommodation for qualified individuals with disabilities.