Job Description
Job DescriptionWe are looking for a dedicated Customer Service Representative to join our team on a contract basis in Rancho Cucamonga, California. This position offers an opportunity to work in a dynamic non-profit organization, where you’ll play a crucial role in delivering exceptional service and ensuring smooth administrative operations. The role involves handling customer inquiries, managing billing processes, and supporting various departmental tasks.
Responsibilities:
• Input and update customer account details, service records, comments, and payment information using computer systems.
• Process credit card transactions, manage billing data, and finalize consumption reports.
• Review preliminary billing ledgers to ensure accuracy and perform nightly system updates.
• Respond to customer inquiries regarding billing practices, rates, and service requests, including account activation and termination.
• Prepare reminders for overdue accounts, issue past-due notices, and coordinate service disconnections for non-payment.
• Assist customers in navigating online payment and usage portals, offering guidance on features such as autopay, paperless billing, and meter usage analysis.
• Generate service orders for field technicians and maintain detailed records of completed tasks.
• Conduct administrative duties, such as drafting letters and memos, managing files, and sorting mail.
• Provide backup support to other department staff and cross-train in billing processes.
• Address general inquiries about organizational programs and procedures, and assist visitors with check-in processes.
• At least 2 years of experience in customer service or a related field.
• Proficiency in handling payment transactions, including credit card and EFT payments.
• Strong problem-solving skills with the ability to resolve customer concerns effectively.
• Familiarity with billing systems and consumption data management.
• Excellent communication skills to assist customers and respond to inquiries professionally.
• Well-versed in NetSuite
• Experience using online portals for customer support and account management.
• Willingness to work flexible hours, including evenings, weekends, and holidays, as needed.