Job Description
Job DescriptionW2 ROLERole: Business Systems Analyst
Location: Columbus, OH - Hybrid Locals only
Duration: 07 Months Contract
Key Responsibilities
- Collaborate with business stakeholders, solution architects, and development teams to design, document, and analyze tax and OMS business processes.
- Define and validate integration specs between Manhattan OMS, Vertex O Series, and SFCC for seamless order flow and tax calculation.
- Work with the Vertex implementation team to implement and validate tax rules, jurisdictions, exemptions, and returns processing.
- Participate in integration design meetings and create documentations as needed
- Translate business requirements into functional and technical specs of development teams.
- Support system testing (SIT/UAT), debug defects, and schedule issue resolution across various teams.
- Ensure data integrity and consistency between OMS, SFCC, Vertex, and downstream systems such as ERP (e.g., SAP).
- Assist in end-to-end process documentation and operational handover materials.
- Provide support for continuous post go-live fixes, defect triage, and production issue analysis.
- Evaluate integration performance, identify bottlenecks, and recommend optimization opportunities across OMS-Tax-Web flows.
- Ensure tax configurations and order flows meet compliance standards and audit requirements, coordinating with Finance/Tax teams as needed.
- Provide knowledge sessions, training materials, and walkthroughs for business users and support teams post go-live.
Required Qualifications
- 5+ years of experience as a Systems Analyst, preferably in Retail, eCommerce, or OMS implementations.
- Practical experience of integrating with Order Management Systems (preferably Manhattan OMS).
- Knowledge on Vertex O Series (Cloud/SaaS) or similar tax engines (e.g., Avalara, Client).
- Experience of working with REST/SOAP APIs, middleware (iPaaS), and integration mapping.
- Strong skills in requirements gathering, functional documentation, and process flow design.
- Familiarity with JSON, XML and integration testing tools (e.g. Postman, SOAPUI).
- Understanding of retail order lifecycle, taxation logic and payment flows.
- Experience with Agile/Scrum methodology, JIRA/Confluence and version control (e.g. Git).
- Ability to work in cross-functional teams (developers, QA, infrastructure, vendors).
Analytical, troubleshooting, and communication skills.
Thanks & Regards,
YOGITA