Job Description
Job Description
Job Title: Customer Care Manager
Location: Walpole, NH
Salary: $80,000 - $85,000 per year plus bonus
We are a luxury brand that delight customers around the globe. Our organization embodies a collaborative, creative, and supportive culture where passionate team members thrive. Rooted in strong community values, we foster excellent work environments across all departments, ensuring that each employee feels valued and empowered.
We are seeking an experienced and enthusiastic Customer Care Manager to lead and inspire our team based in Walpole, NH. If you are someone who believes in delivering exceptional service, developing customer relationships, and driving operational success, wed love to hear from you.
Job Qualifications
We are seeking a Customer Care Manager who presents the following skills and qualifications:
- Bachelors degree in Business, Communication, or a related field (or equivalent experience).
- Proven experience in customer care management, sales, or a related field.
- Excellent communication and time-management skills.
- Strong technical and organizational abilities.
- Ability to excel in high-pressure situations, particularly during peak seasons.
- Proficiency with MS Office software; NetSuite experience is a plus.
- Demonstrated ability to lead a team, offer training, and provide guidance.
- A people-oriented and driven personality with a passion for artisanal products.
- Availability to work 5 days a week in the office with a little flexiblity to accommodate customer needs.
Job Responsibilities
As the Customer Care Manager in Walpole, NH, you will:
- Lead and mentor the Customer Care Team in Walpole, fostering a culture of excellence.
- Manage multiple customer calls and orders, ensuring prompt and effective resolution.
- Collaborate with retail teams to enhance customer service and provide training initiatives.
- Research and develop new business opportunities in wholesale and corporate gifting markets.
- Build and maintain lasting relationships with customers to drive repeat business.
- Make sales calls, generate leads, and secure new accounts.
- Utilize ERP systems and business tools to optimize customer care operations.
- Respond promptly to customer inquiries, from complaints to general queries.
- Collaborate with the E-Commerce manager to implement new initiatives aimed at growth.
- Provide exceptional follow-up, ensuring customer satisfaction and loyalty.
This Customer Care Manager role in Walpole, NH is an exciting opportunity for driven professionals eager to make a lasting impact in a creative, high-quality organization. Join us to lead with integrity, inspire excellence, and share your passion for customer satisfaction.
Submit your resume, and take the next step in your career journey.