Regional Operations Manager - Join our talent pool now

Job Description

Job Description

• Oversee and manage Delivery Service Providers (DSPs) and sorting center operations to ensure compliance with company standards and performance metrics.
• Implement and enforce OSHA safety standards, including regular safety drills and compliance audits.
• Maintain accurate records of warehouse operations and generate periodic reports on operational performance and compliance.
• Develop, implement, and continuously monitor quality control and quality assurance processes.
• Analyze operational performance data to drive continuous improvement and optimization across all processes.
• Coordinate cross-border logistics between China and international markets to ensure timely and efficient delivery.
• Manage budgets, control costs, and monitor key performance indicators (KPIs) for warehouse and delivery operations.
• Lead daily operational meetings and conduct team performance evaluations.
• Recruit, onboard, and manage relationships with DSP partners.
• Design and implement training programs to enhance service quality and operational efficiency.
• Oversee regional fleet operations, including task allocation, cost efficiency, and vehicle utilization optimization.
• Manage both in-house and outsourced fleet resources to maximize capacity and efficiency.
• Continuously optimize pickup models, logistics processes, and resource planning strategies.
• Collaborate with internal teams and external partners to ensure smooth and aligned operations.
• Handle daily operational issues and respond quickly to emergencies or unexpected situations.

Requirements

• 3+ years of experience in warehouse operations, distribution, or logistics (e.g., parcel, fulfillment, or last-mile delivery), with hands-on team management experience.
• Strong understanding of warehouse workflows, including sorting, linehaul, and last-mile operations.
• Experience in cross-border logistics, parcel networks, third-party logistics (3PL), or e-commerce fulfillment is a plus.
• Comfortable working in a fast-paced, startup environment and willing to be hands-on in operations.
• Strong analytical mindset with the ability to use data and KPIs to drive decision-making.
• Highly responsive, with strong communication skills and a continuous improvement mindset.
• Proficient in English; ability to work in a cross-border (U.S.–China) environment is preferred.
• Willingness to relocate within the United States as required

Benefits

· 7 PTO days

· 5 Paid Sick Leave Days

· 6 Paid Holidays

· 401K

· Medical insurance, Dental and Vision Insurance, STD/LTD