Job Description
Job DescriptionJob Title: Apptad - MOCI Process Specialist
Job Location: East Moline, IL, 61244 (Hybrid)
Job Duration: Long-Term
Job Description:
Major Purpose
- Evaluates existing business processes, projects and/or initiatives; recommends business improvement opportunities. Leads the definition, development, and implementation of business process improvement projects and initiatives of moderate complexity.
- Assists with and/or leads resolution of business process issues and provides in-depth knowledge of business, processes and practices.
- Works without supervision while providing guidance to others.
- May serve as team lead or subject matter expert on a portion of the project.
Major Duties
- Interpret the business need and identify solution recommendations to business problems at a business unit level.
- Document "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required.
- Execute a communications plan within established internal communication systems and procedures.
- Deliver stakeholder engagement activities to support the development of effective working relationships for projects and to identify and respond to stakeholder needs and concerns.
- Carry out delegated activities to support the identification and evaluation of risks, issues, dependencies, and constraints associated with the project, as well as the design of mitigating solutions.
- Contribute to and support feasibility studies from a technological and organizational perspective, and document findings.
- Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats.
- Assign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines.
- Contribute to reviewing existing operations in own area of work, and generate new ideas to assist in identifying continuous improvements.
- Organize and prepare complex documents using a variety of applications for technology devices, such as standard office software.
- Also responsible for gathering and summarizing data for special reports.
- Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential.
- Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Skills, Abilities, Knowledge
- Data Collection and Analysis
- Verbal Communication
- Adaptive Mindset
- Analyse Alternatives and Recommend Solutions
- Computer Skills
- Enterprise Readiness Assessment
- Perform Gap Analysis
- Planning and Organizing
- Policy and procedures
- Prioritizing
- Project Risk and Issue Management
- Analyse Current State/AS-IS State
- Business Case Contribution
- Business Requirements Analysis
- Commercial Acumen
- Define Future State/TO-BE State
- Negotiation
- Project Change Management
- Project Communications Management
- Project Tracking and Reporting
- Review and Reporting
- Risk Modeling
- Stakeholder Expectation Management
Education
- Bachelor's Degree or Equivalent Level
Work Experience
- Experienced practitioner able to work unsupervised (13 months to 3 years)
- Basic experience of coordinating the work of others (4 to 6 months)
- As a MOCI Process Specialist for the client, you will collaborate with UX, POs, Internal Customers and Development Teams to manage implementations, data needs, and lead cross product UAT.
- Provides management/leadership or consultation designed to manage or improve and implement projects and test scenarios that are moderately complex and/or sensitive in scope.
- Typically involves multi-unit or division impact.
Additionally, the MOCI Process specialist will:
- Works with experienced work teams to discover and implement large strategic objectives that are focused on business growth, process or product improvement, and/or to improve customer satisfaction or channel partner development.
- Participates, leads, or consults in the project planning process and ensures the project gains the necessary management approval.
- Ensures projects are developed with realistic outcomes, business objectives and customer satisfaction targets.
- Monitors ongoing project/program status and maintains communications with business unit leadership and affected stakeholders.
- Lead cross product testing including being a consultant for the development teams for automated testing scenarios
- Maintain test data for data consumers
- Training users on complex new functionality
- Assist with UX mock-up creation
- Assist with Audit Reporting and System security needs
- Analyse feedback received from end users to improve quality of automated and integration test scenarios
What Skills You Need
- 2 or more years of experience as working with a broad cross section of users
- 1 or more years of experience writing queries and using data gathering/retrieval tools such as SQL, Python, DataBricks, Tableau, etc
- Knowledge of various communication skills such as test writing, email, Microsoft Office and virtual training.
- Project Management Experience in less complex projects which consists of some or all the following criteria: 5 or less people on a project team, 1 to 2 disciplines involved, 1 to 2 facilities involved, and is determined on budget, revenues generated, and savings achieved
- A self-motivated individual with exceptional organization and commitment to the customer.
- Effective interpersonal communications, negotiation, and conflict resolution, both verbal and written.
- Ability and willingness to work flexible schedules (early morning/evening) when necessary to support global business needs.
- Fluent in English verbal and written advanced communication skills.
- Ability and willingness to travel domestically and internationally, up to 10%.
What Makes You Stand Out
- Expert knowledge of MOCI and MOCI integrations
- Experience working within multicultural teams.
- Knowledge of the Enterprise Product Delivery Process (EPDP)
- Experience with Microsoft Sharepoint