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Apptad - MOCI Process Specialist

Apptad Inc
locationEast Moline, IL, USA
PublishedPublished: 6/14/2022

Job Description

Job DescriptionJob Title: Apptad - MOCI Process Specialist
Job Location: East Moline, IL, 61244 (Hybrid)
Job Duration: Long-Term

Job Description:

Major Purpose

  • Evaluates existing business processes, projects and/or initiatives; recommends business improvement opportunities. Leads the definition, development, and implementation of business process improvement projects and initiatives of moderate complexity.
  • Assists with and/or leads resolution of business process issues and provides in-depth knowledge of business, processes and practices.
  • Works without supervision while providing guidance to others.
  • May serve as team lead or subject matter expert on a portion of the project.

Major Duties

  • Interpret the business need and identify solution recommendations to business problems at a business unit level.
  • Document "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required.
  • Execute a communications plan within established internal communication systems and procedures.
  • Deliver stakeholder engagement activities to support the development of effective working relationships for projects and to identify and respond to stakeholder needs and concerns.
  • Carry out delegated activities to support the identification and evaluation of risks, issues, dependencies, and constraints associated with the project, as well as the design of mitigating solutions.
  • Contribute to and support feasibility studies from a technological and organizational perspective, and document findings.
  • Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats.
  • Assign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines.
  • Contribute to reviewing existing operations in own area of work, and generate new ideas to assist in identifying continuous improvements.
  • Organize and prepare complex documents using a variety of applications for technology devices, such as standard office software.
  • Also responsible for gathering and summarizing data for special reports.
  • Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential.
  • Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Skills, Abilities, Knowledge

  • Data Collection and Analysis
  • Verbal Communication
  • Adaptive Mindset
  • Analyse Alternatives and Recommend Solutions
  • Computer Skills
  • Enterprise Readiness Assessment
  • Perform Gap Analysis
  • Planning and Organizing
  • Policy and procedures
  • Prioritizing
  • Project Risk and Issue Management
  • Analyse Current State/AS-IS State
  • Business Case Contribution
  • Business Requirements Analysis
  • Commercial Acumen
  • Define Future State/TO-BE State
  • Negotiation
  • Project Change Management
  • Project Communications Management
  • Project Tracking and Reporting
  • Review and Reporting
  • Risk Modeling
  • Stakeholder Expectation Management

Education

  • Bachelor's Degree or Equivalent Level

Work Experience

  • Experienced practitioner able to work unsupervised (13 months to 3 years)
  • Basic experience of coordinating the work of others (4 to 6 months)
  • As a MOCI Process Specialist for the client, you will collaborate with UX, POs, Internal Customers and Development Teams to manage implementations, data needs, and lead cross product UAT.
  • Provides management/leadership or consultation designed to manage or improve and implement projects and test scenarios that are moderately complex and/or sensitive in scope.
  • Typically involves multi-unit or division impact.

Additionally, the MOCI Process specialist will:

  • Works with experienced work teams to discover and implement large strategic objectives that are focused on business growth, process or product improvement, and/or to improve customer satisfaction or channel partner development.
  • Participates, leads, or consults in the project planning process and ensures the project gains the necessary management approval.
  • Ensures projects are developed with realistic outcomes, business objectives and customer satisfaction targets.
  • Monitors ongoing project/program status and maintains communications with business unit leadership and affected stakeholders.
  • Lead cross product testing including being a consultant for the development teams for automated testing scenarios
  • Maintain test data for data consumers
  • Training users on complex new functionality
  • Assist with UX mock-up creation
  • Assist with Audit Reporting and System security needs
  • Analyse feedback received from end users to improve quality of automated and integration test scenarios

What Skills You Need

  • 2 or more years of experience as working with a broad cross section of users
  • 1 or more years of experience writing queries and using data gathering/retrieval tools such as SQL, Python, DataBricks, Tableau, etc
  • Knowledge of various communication skills such as test writing, email, Microsoft Office and virtual training.
  • Project Management Experience in less complex projects which consists of some or all the following criteria: 5 or less people on a project team, 1 to 2 disciplines involved, 1 to 2 facilities involved, and is determined on budget, revenues generated, and savings achieved
  • A self-motivated individual with exceptional organization and commitment to the customer.
  • Effective interpersonal communications, negotiation, and conflict resolution, both verbal and written.
  • Ability and willingness to work flexible schedules (early morning/evening) when necessary to support global business needs.
  • Fluent in English verbal and written advanced communication skills.
  • Ability and willingness to travel domestically and internationally, up to 10%.

What Makes You Stand Out

  • Expert knowledge of MOCI and MOCI integrations
  • Experience working within multicultural teams.
  • Knowledge of the Enterprise Product Delivery Process (EPDP)
  • Experience with Microsoft Sharepoint
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