Job Description
Job Description
Alpha-Omega Disaster Restoration is seeking an experienced Lead Mitigation Technician to join our Billings, MT team!
At Alpha-Omega Disaster Restoration you’ll find not just a job, but a career with purpose and growth. If you’re looking for a place where your contributions are valued, your career is supported, and your work makes a difference, we would love to have you on our team.
Position Summary / Purpose:
The Crew Lead- Mitigation is responsible for overseeing and executing water damage restoration projects, including water extraction, structural drying, and dehumidification. This role requires a deep understanding of water damage restoration techniques, leadership skills to supervise and mentor technicians, and the ability to work closely with project managers, clients, and insurance adjusters. The Lead Technician ensures that all projects are completed efficiently, in compliance with industry standards, and with a focus on customer satisfaction.
Responsibilities:
- Oversee jobsite performance and manage all aspects of mitigation services, including water, mold, fire, and storm-related restoration tasks.
- Coordinate and execute production processes according to schedule, ensuring high standards of quality control and safety are maintained.
- Delegate tasks effectively and ensure technicians understand their responsibilities, promoting efficient and organized work on-site.
- Conduct regular quality checks and provide feedback to ensure all work meets company standards and exceeds client expectations.
- Perform hands-on mitigation tasks such as water extraction, equipment setup and removal, drying, demolition, contaminated material removal (e.g., flooring, drywall, cabinetry), cleaning, deodorization, and decontamination.
- Plan and manage on-site resource allocation, including labor, materials, and equipment, in coordination with project managers and office staff.
- Maintain accurate and detailed job documentation, including dry logs, moisture maps, contracts, and final reports, using job management software.
- Ensure timely communication and documentation flow between the job site, office staff, project managers, and clients.
- Conduct final project inspections to confirm all services are completed to specification and quality expectations.
- Serve as a primary point of contact for customers, communicating clearly regarding project scope, progress, expectations, and updates.
- Provide field training, mentorship, and performance evaluations for technicians, promoting professional development and adherence to company policies, PPE standards, and dress code.
- Identify training gaps and work with leadership to support ongoing team development.
- Participate in all required safety, technical, and compliance training.
- Maintain company vehicles and equipment in a clean, safe, and organized condition; drive safely and legally to job sites.
- Secure and inventory customer property during packing, transport, and storage to prevent damage and ensure accountability.
- Support the team and company with additional duties as assigned by the Superintendent or Manager.
Qualifications:
- Excellent attention to detail and time management, to assure tasks are complete correctly and on time
- Good verbal and communication skills
- Good Customer service skills
- The ability to work both daily and weekend overtime, be part of on-call rotation and after-hours availability.
- Valid driver’s license and ability to pass an MVR check in accordance with company policies
- Must be able to pass a background check in accordance with company policies
- Must be able to pass a drug screen in accordance with company policies
Requirements:
- Must have a valid Driver’s License and pass MVR check
- Must be able to pass a background check
- Must be able to pass a drug screen
- Wear appropriate PPE (personal protective equipment) and a respirator when required by job.
Physical Demands / Working Conditions
- Required to sit, stand, bend, kneel, sometimes in tight spaces.
- Employees must regularly lift and/or move up to 40 lbs. and occasionally lift and/or move 75 lbs.
- Work is predominantly performed at a customer's property where you may encounter standing water, sewage, fire damage, smoke, mold, or other organic growth (PPE is provided).
Compensation
$24.00- $27.00 DOE plus overtime and on-call bonus
Benefits:
- Medical, Dental, Vision, & Life Insurance
- 401k with up to 4% company match
- HSA and FSA
- Paid Vacation
- Paid sick time
- 6 Company paid holidays plus 1 floating holiday
- Weekly pay