Job Description
Overview:
We are looking for a detail-driven and analytical Junior Accountant to join our team and support billing, invoicing, and customer account operations. This role plays a key part in ensuring the accuracy of financial transactions and maintaining clear communication with clients regarding their accounts. The ideal candidate is a strong problem solver, highly organized, and comfortable working in a fast-paced, high-volume environment.
Key Responsibilities:
- Review and manage all items reflected on customer invoices, including validating charges, explaining billing details, and ensuring accurate calculations.
- Investigate and resolve billing discrepancies and invoice disputes with a focus on accuracy and customer satisfaction.
- Calculate and apply account credits where appropriate.
- Assist with invoice preparation, adjustments, and distribution, including separating or consolidating invoices based on client needs.
- Respond to a high volume of client inquiries, primarily through email (300–400 per week), with the opportunity to support inbound phone inquiries as needed.
- Analyze customer accounts to identify and resolve inconsistencies or issues.
- Interpret client requests and provide clear, accurate financial information in a timely manner.
Systems & Tools:
- Work across multiple platforms including Salesforce, AS400 (billing/invoicing system), Excel, and numerous internal tools.
- Utilize Excel for reporting and data analysis, including functions such as VLOOKUP.
- Receive training on internal systems, with prior experience considered a plus.
Qualifications:
- Bachelor’s degree in Accounting, Finance, or a business-related field preferred.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Excel, including experience with formulas and data analysis.
- Comfortable navigating multiple systems and learning new technologies quickly.
- Strong attention to detail and analytical thinking skills.
- Ability to manage competing priorities in a high-volume environment.
- Customer service or accounting-related experience is a plus.
- Recent graduates with a business-related degree are encouraged to apply.
Ideal Candidate Profile:
A motivated and adaptable individual who enjoys working with numbers, solving problems, and communicating with clients. This person is detail-oriented, eager to learn, and interested in building a long-term career in accounting and finance.