VP of Restaurant Technology

Job Description

Job Description

At Call Your Mother we believe that great food is made even better with amazing service and having fun together. CYM is a neighborhood bagel shop and deli with locations in Washington, D.C., Virginia, Maryland, Colorado, and even more on the way! We're looking for new team members with positive attitudes and an eagerness to learn who are as excited about good food & GOOD VIBES.

We're hiring a VP of Restaurant Technology in our DC office!

We are looking for a Vice President of Restaurant Technology to lead the strategy, architecture, and execution of technology across our shops and corporate teams. This role is responsible for ensuring our technology ecosystem enables exceptional guest experiences, supports shop teams in fast-paced restaurant environments, and scales reliably as we grow across the DMV, Colorado, Illinois, and beyond.

The VP of Restaurant Technology will set a clear, practical technology vision that aligns systems, data, and teams with business priorities. You will partner closely with Operations, Finance, People & Culture, Marketing, Development and Training to ensure technology is intuitive, dependable, and built for real-world restaurant conditions. This role requires both strategic leadership and hands-on execution, balancing innovation with operational excellence.

Company Core Values & Expectations:

• Vibrant – You are abundantly happy, fun, passionate, playful, and kind
• Integrity – You are honest, caring, real, and always strive to do the right thing and take pride in what you do
• Belonging – You will work as a team to make people feel welcome
• Energy – You are active, proactive, and work hard to make things happen
• Seize the Moment – You make the most of every guest opportunity by saying yes and by trying new things, and by being original

As a CYM leader, you’ll make an impact by:

• Mentoring and developing your team to reach their full potential.
• Creating extraordinary food and moments that delight guests.
• Bringing innovative ideas that drive our business forward.
• Supporting and lifting up our communities and neighborhoods.

Your core responsibilities will be:

Set Technology Strategy

• Define and own CYM’s long-term restaurant technology roadmap, aligning systems, platforms, and investments with business goals and growth plans
• Translate business needs into scalable, secure, and user-friendly technology solutions

Lead and Develop the Technology Team and its Partners

• Build, coach, and retain a high-performing technology organization, including shop managers and senior technical leaders
• Establish clear operating rhythms, support models, and accountability for system uptime and service
• Select, manage, and hold technology vendors accountable for performance, cost, reliability, and service levels

Negotiate contracts and ensure partners align with CYM’s values and operating standards

• Own Core Business Systems
• Oversee POS (Toast), kitchen and restaurant systems (R365), back-office platforms, corporate applications, and integrations
• Oversee menu management across all ordering platforms
• Ensure systems are reliable, scalable, well-documented, and supported with minimal disruption to shops

Enable Shop Operations and Support Growth

• Partner closely with Operations to ensure technology works in real restaurant environments
• Champion solutions that support speed, accuracy, training, and ease of use for hourly teams and managers
• Ensure technology scales smoothly with new shop openings, remodels, and market expansions
• Partner with Operations on NSOs to deliver consistent, repeatable technology launches

Manage Security, Risk & Compliance

• Establish and maintain strong cybersecurity, data privacy, PCI compliance, and disaster recovery practices
• Prepare the business for audits, incidents, and risk mitigation appropriate for a multi-state restaurant company

Guide Technology Investment

• Own the technology budget, prioritize spend, and clearly communicate trade-offs, risks, and return on investment
• Balance innovation with operational stability and cost discipline

Lead Change Management

• Drive adoption of new tools and processes through training, communication, and cross-functional collaboration
• Ensure teams are supported before, during, and after technology changes

You’ll be a great addition to the CYM team if you:

• 10+ years of progressive technology leadership experience, including ownership of enterprise-wide systems
• 5+ years experience in a multi-unit, consumer-facing business such as restaurants, retail, or hospitality
• Proven success supporting rapid growth and new unit expansion
• Deep experience with restaurant POS, labor/workforce systems, inventory, and guest engagement or loyalty platforms
• Demonstrated experience building and leading managers and senior technical leaders
• Strong understanding of modern cloud-based systems, integrations, data platforms, and cybersecurity best practices
• A practical, operator-first mindset — you design technology that works on a busy shift, not just on paper
• Excellent communication skills and the ability to partner cross-functionally at all levels of the organization

You’ll love working at CYM because:

• Base salary of $165k, annual bonus opportunity, and stock options
• Exciting opportunities for growth and development! With CYM’s continued expansion, this role offers a strong foundation to grow your leadership skills and take the next step in your career.
• Great people, real support, and incredible VIBES. We’re focused on a positive, people-first culture where everyone feels they belong and they’re supported. You’ll find a team that’s welcoming, celebrates wins together, and most importantly, keeps things fun every day!
• Great benefits (our team agrees!) Health, dental, and vision insurance (for full-time staff averaging 30+ hours/week), 4% employer match 401k, paid vacation, and paid parental leave, Employee Assistance Program, free Call Your Mother staff meals, free fitness and wellness classes, free English/Spanish classes and DuoLingo reimbursement, team building activities, and more.

We provide equal opportunities to everyone who works for us and every applicant. We consider applicants for all positions without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or any other legally protected status. We enthusiastically celebrate the diversity of our team and believe that talent, passion, and experience are the only relevant criteria for considering new team members.

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