Lead Water Restoration Technician (2+ YRS EXP ONLY)

Job Description

Job Description

Lead Water Restoration Technician

Location: Houston, TX
Employment Type: Full-Time | Field-Based | Rotating On-Call Emergency Response

Join the Fastest Growing Water Damage Restoration Company in Houston!

RestoPros of North Houston is a locally owned and nationally backed restoration company on a mission to deliver fast, reliable, and high-quality water, mold, and fire damage services to homes and businesses in the Houston area.

We're looking for a driven, high-energy, field-savvy Lead Technician who can be our boots on the ground. This is a key early hire and not an entry-level position. You’ll be working closely with management and have a real opportunity to shape the future of our company and grow with it from day one.

Why This Role Matters

• You’ll be the face of the company on the job site.
• You’ll lead jobs and customer relationships.
• As a Lead Restoration Technician, you will play a crucial role in helping clients recover from disasters by restoring their property to its original condition.

What You’ll Do

• Effectively perform all restoration services the company offers.
• Assess damage and determine the best methods for restoration while maintaining high-quality standards.
• Perform all aspects of water mitigation and drying services per IICRC standards and RestoPros protocols, including water extraction, drying, demolition and site clean-up
• Conduct job sketching and estimating in Xactimate.
• Develop moisture maps, drying logs, and accurate documentation for every job, including work orders and final work inspection.
• Execute asbestos abatement procedures when necessary, adhering to all safety regulations.
• Effectively communicate safety hazards, job site findings, equipment, and tool requirements for the worksite with supervisors.
• Ensure job sites are left clean, safe, and organized.
• Maintain job site equipment, cleanliness, and readiness — including truck, warehouse, tools, and supplies' inventory.

Customer & Insurance Communication

• Be the primary point of contact for homeowners, business owners, and insurance agents.
• Walk customers through the restoration process and secure signed documentation (work authorization, COS, etc.).
• Maintain open and clear communication with clients, addressing their concerns and explaining the restoration process.
• Handle scheduling, follow-ups, and communication professionally.
• Represent RestoPros with 5-star customer service — on every single job.

Team Leadership & Operations

• Lead and supervise junior technicians and helpers.
• Ensure work is done to high standards.
• Oversee daily schedules, progress tracking, and job inspections.
• Participate in daily briefing meetings with leadership and take ownership of field outcomes.

Must-Have Qualifications

• 2+ years in water mitigation, restoration, or similar field roles.
• Experience in residential and commercial construction, especially mitigation and contents processes.
• Proven ability to deliver top-tier customer service and earn client trust.
• Experience in in-home sales, inspections, writing estiamtes, handling payments and collections, getting 5-star reviews.
• Strong organizational skills, attention to detail, and personal accountability.
• Willingness to be on-call, work overtime when needed, and 24/7 emergency on-call rotations, including evenings, weekends, and holidays.
• Previous experience in restoration, construction, or a related field is preferred.
• Valid driver’s license and clean driving record.
• Willingness to relocate to territory (if needed).
• Comfortable with physical work: lifting 50–100 lbs, working in crawlspaces, attics, ladders, ceiling heights, and confined spaces.
• Education and Experience: High school diploma (or GED).
• Mathematical Skills: Adequate math skills. Ability to apply learned techniques to determine appropriate equipment type and number of units.
• Computer Skills: Demonstrates basic proficiency in the use of computers, email, and portable devices used to report and record daily activity.

Preferred Qualifications

• Proficiency in Xactimate and digital job documentation (photos, logs, apps).
• IICRC Certification (WRT, ASD, AMRT).
• Experience with mold, smoke, and fire damage restoration.
• Experience leading field teams.
• Tech-savvy and capable of using field software systems and mobile devices.

Personality Fit

• Growth mindset with career ambition.
• Trustworthy, dependable, accountable, and able to work independently.
• Strong customer service skills.
• Strong communicator with leadership instincts and a solutions-first mindset.

What We Offer

• Huge opportunity to grow with this new location
• Competitive pay based on experience and performance.
• Bonus opportunities and overtime potential.
• Paid training & professional development
• High-growth environment with real career advancement.
• 401(k) plan
• Paid time off
• Company technology & devices

Ready to Make an Impact?

This is your chance to take ownership of your work, and grow with us. If you’re driven, experienced, and ready to lead, we want to talk to you.

Apply today and help make RestoPros of Noth Houston the most trusted name in water damage restoration.

Company DescriptionRestoPros was conceptualized in 2018 to provide exceptional and immediate service to homeowners and businessowners alike experiencing the sudden, unexpected, and often traumatic consequences of water damage to their property. Our core values of respect, family, fairness, and excellent customer service soon branched our company into the fields of fire damage, mold remediation, smoke remediation, and storm damage.

Within a few short years we have proudly expanded our business nationwide by utilizing the same values, responsiveness and customer service excellence provided to our clients from day one. We now offer franchising opportunities to families just like us that want to be there for families just like you in a time of need.

If you are experiencing a mitigation crisis, we’re here 24 hours a day, 7 days a week to ensure you and your family are in an environment that is safe and secure. RestoPros, there every step of the way!

Our Mission
When you’re in the middle of a fire or water event, all you want is for things to return to normal — and for “normal” to happen as soon as possible! RestoPros professionals come right alongside you, guiding you through the process and working with you to get your home or office back in working order. Not only will your RestoPros team provide you with the services you need, they’ll also answer your questions; discuss procedures with you; and if need be, act as your advocate when it comes to processing your insurance claim. Emergencies and accidents happen. RestoPros prides itself on being part of your solution — using their experience and expertise to return your home or office to pre-loss condition in the fastest, safest and most economical way possible. Period. We Are RestoPros!

Company Description

RestoPros was conceptualized in 2018 to provide exceptional and immediate service to homeowners and businessowners alike experiencing the sudden, unexpected, and often traumatic consequences of water damage to their property. Our core values of respect, family, fairness, and excellent customer service soon branched our company into the fields of fire damage, mold remediation, smoke remediation, and storm damage.\r\n\r\nWithin a few short years we have proudly expanded our business nationwide by utilizing the same values, responsiveness and customer service excellence provided to our clients from day one. We now offer franchising opportunities to families just like us that want to be there for families just like you in a time of need.\r\n\r\nIf you are experiencing a mitigation crisis, we’re here 24 hours a day, 7 days a week to ensure you and your family are in an environment that is safe and secure. RestoPros, there every step of the way!\r\n\r\nOur Mission\r\nWhen you’re in the middle of a fire or water event, all you want is for things to return to normal — and for “normal” to happen as soon as possible! RestoPros professionals come right alongside you, guiding you through the process and working with you to get your home or office back in working order. Not only will your RestoPros team provide you with the services you need, they’ll also answer your questions; discuss procedures with you; and if need be, act as your advocate when it comes to processing your insurance claim. Emergencies and accidents happen. RestoPros prides itself on being part of your solution — using their experience and expertise to return your home or office to pre-loss condition in the fastest, safest and most economical way possible. Period. We Are RestoPros!