Receptionist

Job Description

Job Description

BC Forward is Looking for Receptionist in Worcester, MA 01604

Job Title: Receptionist

Location: Worcester, MA 01604

Duration: Temp - 6 months

Pay Range: $18.89/hr (W2)

Shift Timings: Monday through Friday, 8:45 a.m. to 5:00 p.m., with a 45-minute lunch break.

Job Description

We are seeking a Receptionist to join our team. The ideal candidate will have strong experience in front desk operations, records management, and customer service and a proven ability to manage high call volumes, maintain accurate files, and support office workflows.

Responsibilities:

• Greet and assist office visitors in accordance with established procedures.
• Answer and route telephone calls, provide routine information on agency services, and redirect as needed.
• Process incoming mail and packages, including opening, date stamping, investigating, assigning, and distributing.
• Prepare and mail outgoing correspondence and parcels.
• Create, review, and process correspondence, forms, files, and reports for storage or forwarding using Word and Excel.
• File materials per a prescribed classification system and retrieve records from files or boxes.
• Scan documents into the Captiva system and index by envelope category, document category, and type.
• Search and recover information from computer systems to respond to inquiries or requests.
• Post information to logs, spreadsheets, records, or systems per procedures and maintain daily activity logs.
• Operate and provide basic instruction on standard office equipment, including copiers, postage machines, fax machines, PCs, printers, mail openers, telephones, and TTY equipment.
• Review forms, applications, and correspondence for accuracy and completeness.
• Provide meeting, schedule, appointment, and cancellation information orally or in writing.
• Prepare and submit supply requisitions and maintain supply inventory.
• Compile data for office and agency reports and support email communications.
• Operate specialized office equipment after required manufacturer training.
• Create letters, emails, spreadsheets, charts, lists, and memoranda using computer applications.
• Support development of production schedules, performance standards, quality controls, and procedures for clerical operations.
• Coordinate team coverage for leave, breaks, lunches, and duty hours to ensure service levels.
• Work collaboratively with team members and perform other related duties as required.

Required Skills & Qualifications:

• Proficiency with Microsoft Word and Excel; ability to create and update documents, spreadsheets, and logs.
• Knowledge of clerical practices, records management, correspondence control, and office equipment usage.
• Strong attention to detail with names, numbers, codes, and symbols; accurate filing per standard procedures.
• Effective oral communication and customer service skills in a front-facing, fast-paced environment.
• Ability to follow written and oral instructions and maintain accurate records and logs.
• Ability to exercise sound judgment and deal tactfully with others while maintaining harmonious working relationships.
• Capability to operate standard and specialized office equipment; ability to lift at least 35 pounds.
• Experience level: 3+ years of full-time office work or an equivalent combination per substitutions below.

Preferred Skills:

• Bilingual ability in Spanish or Haitian Creole.
• Familiarity with Captiva or similar document capture and indexing systems.

Company DescriptionAbout BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.