Job Description
Job Description
About the job
Dealer Success Coordinator
Tahcar
Pleasanton, CA (In Office)
Full-Time
$60,000 Annual Salary + Benefits + Annual Performance Bonus
About Tahcar
Tahcar is the transportation management platform for automotive dealerships. We help dealerships manage vehicle transportation through a single platform that centralizes quoting, dispatching, carrier management, billing, shipment visibility, and compliance. Our mission is to modernize the way dealerships move vehicles, replacing fragmented processes with a unified, technology-driven workflow.
As we expand across the United States, we’re seeking exceptional people who want to help modernize an industry that hasn’t evolved in decades.
About the Role
We’re looking for a Dealer Success Coordinator to help dealerships get the most out of Tahcar.
This is not a traditional BDC (Business Development Center) role—you won’t spend your day reading scripts or making cold calls. Instead, you’ll work directly with dealership teams to onboard new customers, answer questions, solve problems, provide training, and ensure every dealership has an outstanding experience using Tahcar. You’ll become a trusted resource for automotive dealers and play a key role in our growth.
What You’ll Do
Onboard New Dealerships
- Welcome new dealership partners to Tahcar
- Conduct virtual training sessions and product walkthroughs
- Help customers get started quickly and confidently
- Ensure successful first shipments
Support Existing Customers
- Answer inbound phone calls and emails
- Resolve customer questions and concerns
- Coordinate with internal teams to solve issues
- Deliver a world-class customer experience
Build Strong Relationships
- Develop relationships with dealership personnel
- Check in regularly with customers
- Help dealerships maximize the value of the platform
- Identify opportunities to improve the customer experience
Support Growth
- Follow up with inbound inquiries
- Schedule product demonstrations
- Assist with dealership outreach efforts
- Maintain accurate CRM records and account notes
What We’re Looking For
Required
- Excellent communication skills
- Strong organizational skills
- Professional phone presence
- Ability to manage multiple tasks and priorities
- Comfortable learning new technology
- Positive attitude and strong work ethic
- Reliable transportation
Preferred
- Automotive dealership or BDC experience
- Customer service, customer success, or account management experience
- CRM experience
- SaaS or technology company experience
- Startup experience
What Success Looks Like
Within your first year, you’ll help dealerships:
- Successfully onboard to Tahcar
- Book and manage shipments confidently
- Resolve issues quickly
- Strengthen their relationship with our team
- Make Tahcar a key part of their daily operations
Compensation & Benefits
- $60,000 annual salary
- Annual performance-based bonus
- Health benefits
- Paid time off
- Professional development opportunities
- Direct access to company leadership
- Opportunity for career growth as Tahcar expands