Order Management Specialist

Job Description

Job Title: Order Management Specialist

Location: El Paso, TX (100% onsite M-F 8am-5pm).

Duration: 12 months

Job Description:

The Order Management Specialist is responsible for managing the full lifecycle of customer orders with a strong emphasis on coordination, accuracy, and on-time execution. The ideal candidate brings some project management experience—comfortable working with timelines, deliverables, follow-ups, and cross-functional communication. This person is proactive and committed to completing all daily tasks with urgency, even in an office environment. The role requires strong ownership, excellent follow-through, and the ability to work efficiently in a fast-paced plant operation.

Key responsibilities:

• Demonstrate strong ownership: follow assignments from start to finish, maintain accountability, and ensure daily responsibilities are completed before end of day. - Schedule orders and manage ship date accuracy while considering plant capacity, loading constraints, lead times, and PELT codes.
• Review order details and ensure alignment with engineering, planning, production, and supply chain requirements.
• Communicate proactively with internal teams including supply chain, production, engineering, planning, and shipping to resolve issues or delays.
• Monitor order status daily to identify BOM issues, missing information, customer requests, and order discrepancies; escalate when needed.
• Manage and track Customer Requests (CRs), ensuring professional and informative responses to internal and external stakeholders.
• Support on-time delivery metrics (OTDS) by maintaining clean order flow and ensuring timely task completion.

Preferred Qualifications & Skills:

• Bachelor’s degree preferred (Business, Supply Chain, Management, or related field); equivalent experience considered.
• Experience in order management, planning, customer service, or production support.
• Some project management experience.
• Proficient in SAP for order processing, scheduling, and CR management.
• Strong Excel skills
• Familiarity with manufacturing environments or electrical distribution products is a plus.
• Strong attention to detail and accuracy with high-volume tasks.
• Excellent time management and prioritization in a fast-paced environment.
• Proactive, solution-oriented, and accountable for completing assigned tasks.