Director of Community & HOA Management

Job Description

Job Description

About Southwest Equity Partners

Since 2006, Southwest Equity Partners has been connecting tenants with multi-family and commercial properties throughout San Diego, California. Each and every day, we exceed both our resident’s and client’s expectations by embodying our mission statement and living our core values.

Southwest Equity Partners prides ourselves on building long-term relationships with a people-first attitude. We are committed to delivering an exceptional rental experience for our tenants and giving our investment property owners peace of mind when it comes to the management of their investments.

About the role

The Director of Community & Homeowner Association Management is responsible for the operations of our HOA Portfolio at Southwest Association Management, a division of Southwest Equity Partners. This position supervises all Sr. Community Managers, Community Managers and Assistant Managers who are located in our San Diego region. The position is responsible for supervising, training and evaluating staff members and work product produced under their supervision. The Director also participates in the active management of communities under our purview, and is responsible for generating positive relationships with all stakeholders – clients, residents and vendors – across our portfolio. The Director will also assist in strategic planning, business development and financial & fiscal operations.

Responsibilities

• Provide day-to-day oversight of the Community Management team
• Establish positive relationships with board members, community residents and vendors across our portfolio.
• Lead the strategic planning for the division – including business development, fiscal operations and all community-focused operations.
• Lead the preparation of policies and procedures for the operation to efficiently service clients.
• Be the ‘Training Champion’ for the team members in Community Management & supportive roles.
• Assist with training and new policy rollouts, including the creation of SOP’s and training guides.
• Lead the implementation of our PM software across our portfolio
• Manage partnerships with 3rd-party vendors for maintenance, property and corporate operations.
• Assist in recruitment of employees, including preparation of onboarding documents.
• Maintain positive relations with all community vendors.
• Perform any other related duties as required or assigned.
• Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files

Accountability

• Effective communication and customer service skills
• Work involves highly confidential and sensitive information; sound judgement and discretion is imperative
• This position reports to the President.
• • May work in tandem with Finance & Client Services for financial and asset-related projects
  • May work in tandem with Operations for company and employee-related projects

Qualifications Required

• Strong interpersonal skills and the ability to work under time constraints
• Strong project management, analytical and research skills with a demonstrated ability to manage projects from inception through completion
• Bachelor’s Degree Required
• 5+ years of Community / Association management experience
• 5+ years of Staff Supervisory Experience
• Excellent oral and written communication skills
• Experience in supervisory role and managing staff
• Experience in writing and maintaining budgets
• Proficient in property management software
• General office, bookkeeping and sales skills
• Computer literate, including Microsoft Office Suite
• Must be detail oriented and able to focus with frequent interruptions
• Maintains confidence and protects operations of business by keep information confidential
• Ability to operate in an open work area with moderate everyday noise
• Ability to work from multiple locations
• Ability to perform other duties as required

Specific Requirements

Physical Demands:

• The team member will be regularly required to sit, stand, walk, talk, hear, and reach using feet, legs, back, arms and hands. The employee may occasionally be required to climb. Employee will be required to work at a personal computer and talk on the phone for extended periods of time. Must possess the ability to detect auditory and/or visual alarms and be available to work extended/flexible hours and weekends, as needed.

Attendance/Travel:

• This position is full-time and may require the availability to work some nights, weekends, and occasional holidays. Regular attendance and active participation/planning at company functions and events is also required.

Work Schedule

• Hours: Monday – Friday, 8:30A-5:30P

Nights/Weekends/Additional Hours as required and directed by supervisor.

• Location: In-Person Only (Travel Required within San Diego Region 25% of the time)

· In Person Location: Solana Beach, California (subject to change)

The pay range for this role is:
95,000 - 105,000 USD per year(SWEP Office)

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