Job Description
Job DescriptionThis position serves as a supplemental resource to access information and solutions while receiving guidance on concerns. Key responsibilities include: • Listening to needs and concerns. • Investigating relevant issues and connecting clients with appropriate resources. • Acting as a guide to help navigate policies and available programs.Key Skills and Qualifications • Exceptional customer service. • Strong de-escalation and conflict resolution skills. • detail oriented communication, with adaptability. • Handling sensitive information with discretion. • Self-motivated and able to multitask effectively. • Accurate documentation in databases. • Ability to explain complex policies/programs. • Bilingual capability is a plus.