Customer Service Representative

Job Description

Job Description

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. This includes Orientation of New Customers, Expanding Portfolios of Existing Customers, Retention of Existing Customers, and other profit goals.

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Flexible Schedule

Mon-Fri Schedule

Hands on Training

Disability Insurance

Career Growth Opportunities

Evenings Off

Work from Home

Responsibilities

Responsibilities will include?

Requirements

Qualification will include but not be limited to

• Excellent customer service skills, including authentic and sincere communication
• Exceptional phone voice and personality
• Open to continuous training, personal growth and development
• Innovative and confident self-starter
• Ability to work independently without continuous supervision
• Prioritization and organization of multiple tasks to ensure superior customer service
• Computer literate including word processing, spreadsheets, web-based tools, text and email messaging

Skills will include

• High School Diploma or equivalent required, College Degree preferred
• Valid New York State Driver's License
• English Fluency required, Bi-Lingual preferred